DLP Capital
Director of Resort Management & Operations
DLP Capital, Orlando, Florida, us, 32885
The
Director of Resort Management & Operations
is responsible for leading our Dream Jacksonville Outdoor Resort and Dream Vilano | St. Augustine Outdoor Resort, as well as providing oversight to Island Oaks RV Resort.
What you have already achieved: (Requirements)
10+ years of resort hospitality experience
5+ years of senior leadership experience
Vacation rental experience preferred
Owner relations and condo/home sales experience preferred
Corporate and wedding event booking management experience preferred
What you are great at: (Responsibilities)
Take an active role in programming and planning throughout the design and opening of DLP's hospitality properties, e.g., Dream Jacksonville, Dream Vilano, and Island Oaks RV Resort.
Oversee the on-site teams at Dream Jacksonville & Dream Vilano once opened.
Establish and maintain excellent customer service and guest relations on all properties.
Staff management and training, including reviewing and approving resort staffing plans, customer service training programs, and conducting periodic performance reviews and feedback.
Oversee the maintenance programming and upkeep of resort facilities and amenities.
Strategic planning and development to facilitate the resorts' long-term growth and improvement.
Oversee the use of technology in operations, such as reservation systems, POS systems, and guest communication tools.
Provide well-thought-out insight, recommendations, and analysis to senior leadership.
Propose and implement market and pricing strategies.
Build relationships with local event operators and corporate clients to support and promote resort occupancy, services, and packages.
Drive performance with on-site management teams, holding them accountable to revenue goals and monthly expense management.
Conduct weekly on-site visits to the portfolio, with an estimate of four days per week at properties.
Manage the assets in your portfolio to a predefined asset strategy, working with the Executive Team to ensure asset performance meets the company's investment objectives. This includes working with Development & Construction on new developments and lease-up communities.
Develop and prepare initial and annual budgets, monitor expenses and control costs, and provide periodic reporting.
KPI Management: Manage daily, weekly, and monthly KPI (key performance indicator) reporting to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control, and production of rent-ready apartments.
Lead marketing and revenue strategy.
Complete monthly forecasts and Revenue Acceleration Plans to proactively develop plans to address anticipated income and expense variances and correct areas of underperformance within the communities or portfolio.
Deliver exceptional service to owners and guests.
Lead the annual budgeting process.
What You’re Motivated By:
Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact.
Challenges. You see roadblocks as opportunities and are proactive in finding solutions.
Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for twelve consecutive years.
Who We Are
What We Do In One Sentence:
We finance the building of Thriving Communities.
Our Mission:
We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.
Our Purpose:
To passionately make an extraordinary impact by transforming lives and building Thriving Communities.
Our Big, Hairy, Audacious Goal (BHAG):
To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.
Our Culture:
We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves.
We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners.
We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.
We strive to Live Fully, finding fulfillment in all areas of our lives.
Our Core Values:
Driven For Greatness
:
We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.
Living Fully
:
We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. . We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.
Grit
:
We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.
Community
:
We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.
Authenticity
:
We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.
Prepared to Win
:
We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.
Kingdom Impact
:
We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.
Twenty-Mile March
:
We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.
Stewardship
:
We are guided by our commitments to those who trust us with their capital, their communities, and their careers .
Servant Leadership
:
We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”
Benefits and Perks:
Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at
hr@dlpcapital.com
. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including
E-Verify
). California applicants can view our California Data Privacy Policy
here
.
#J-18808-Ljbffr
Director of Resort Management & Operations
is responsible for leading our Dream Jacksonville Outdoor Resort and Dream Vilano | St. Augustine Outdoor Resort, as well as providing oversight to Island Oaks RV Resort.
What you have already achieved: (Requirements)
10+ years of resort hospitality experience
5+ years of senior leadership experience
Vacation rental experience preferred
Owner relations and condo/home sales experience preferred
Corporate and wedding event booking management experience preferred
What you are great at: (Responsibilities)
Take an active role in programming and planning throughout the design and opening of DLP's hospitality properties, e.g., Dream Jacksonville, Dream Vilano, and Island Oaks RV Resort.
Oversee the on-site teams at Dream Jacksonville & Dream Vilano once opened.
Establish and maintain excellent customer service and guest relations on all properties.
Staff management and training, including reviewing and approving resort staffing plans, customer service training programs, and conducting periodic performance reviews and feedback.
Oversee the maintenance programming and upkeep of resort facilities and amenities.
Strategic planning and development to facilitate the resorts' long-term growth and improvement.
Oversee the use of technology in operations, such as reservation systems, POS systems, and guest communication tools.
Provide well-thought-out insight, recommendations, and analysis to senior leadership.
Propose and implement market and pricing strategies.
Build relationships with local event operators and corporate clients to support and promote resort occupancy, services, and packages.
Drive performance with on-site management teams, holding them accountable to revenue goals and monthly expense management.
Conduct weekly on-site visits to the portfolio, with an estimate of four days per week at properties.
Manage the assets in your portfolio to a predefined asset strategy, working with the Executive Team to ensure asset performance meets the company's investment objectives. This includes working with Development & Construction on new developments and lease-up communities.
Develop and prepare initial and annual budgets, monitor expenses and control costs, and provide periodic reporting.
KPI Management: Manage daily, weekly, and monthly KPI (key performance indicator) reporting to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control, and production of rent-ready apartments.
Lead marketing and revenue strategy.
Complete monthly forecasts and Revenue Acceleration Plans to proactively develop plans to address anticipated income and expense variances and correct areas of underperformance within the communities or portfolio.
Deliver exceptional service to owners and guests.
Lead the annual budgeting process.
What You’re Motivated By:
Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact.
Challenges. You see roadblocks as opportunities and are proactive in finding solutions.
Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for twelve consecutive years.
Who We Are
What We Do In One Sentence:
We finance the building of Thriving Communities.
Our Mission:
We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.
Our Purpose:
To passionately make an extraordinary impact by transforming lives and building Thriving Communities.
Our Big, Hairy, Audacious Goal (BHAG):
To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.
Our Culture:
We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves.
We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners.
We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.
We strive to Live Fully, finding fulfillment in all areas of our lives.
Our Core Values:
Driven For Greatness
:
We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.
Living Fully
:
We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. . We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.
Grit
:
We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.
Community
:
We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.
Authenticity
:
We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.
Prepared to Win
:
We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.
Kingdom Impact
:
We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.
Twenty-Mile March
:
We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.
Stewardship
:
We are guided by our commitments to those who trust us with their capital, their communities, and their careers .
Servant Leadership
:
We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”
Benefits and Perks:
Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at
hr@dlpcapital.com
. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including
E-Verify
). California applicants can view our California Data Privacy Policy
here
.
#J-18808-Ljbffr