Nightcap Management
Regional Director of Operations
Nightcap Management, Omaha, Nebraska, us, 68197
Overview & Summary of Role:
Handle all duties according to corporate policies and procedures.Compose, edit, and type Corporate Operations reports and correspondence as requested.Protect the confidentiality of all information regarding Corporate Operations and Properties.Interact with people beyond giving and receiving instructions, in completing assignments and resolving operations issues.Take and transcribe minutes at meetings, as requested.Maintain all files as they relate to the departments and properties, both accurately and confidentially.Interact in a courteous and professional manner with all Guests, Customers, Vendors, and Associates who come in contact with the corporate office.Maintain safety and cleanliness of the work area.Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.Serve as backup in a moment’s notice for any operational area properties as needed.Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.Ability to work on property as needed.Helps support, train and develop operations employees when needed (General Manager/Front Desk/Breakfast/Housekeeping and laundry).Conducts Quality Assurance audits by inspecting guest rooms, public areas, and grounds for cleanliness, appearance, and safety as needed.Observes and monitors staff performance to ensure efficient operations and adherence to policies and procedures.Practices and teaches safe work habits.Works with Location Management and Department Management to educate, support and enforce all company policies and procedures.Answers inquiries pertaining to hotel policies, services and reservations for rooms, transportation needs and outside activities when located at a property.Communicates daily with Director of Operations and property General Managers on guest satisfaction successes and areas for improvement.Enforces and supports all company policies and procedures.Conducts other tasks or projects as directed by the Director of Operations and property owners.Provides advisory support to required operations.Provides hands-on assistance as necessary, and assists with other responsibilities or duties as required.Qualifications/ Ideal Experience:3-5 years of IHG and or Hilton Hotel operations, front desk management, or related experience preferred.Excellent verbal and written communication skills required.Proficiency in Microsoft Office/ Google Drive.Physical Requirements: Sitting and standing for long periods, lifting up to 30 lbs, kneeling, and walking stairways up to 3 stories.Varying hours may be required (evenings, weekends, holidays, etc…).Job Type:
Full-timePay:
$68,000.00 - $72,000.00 per yearBenefits:401(k)Employee discountHealth insurancePaid time offSchedule:Monday to FridayOn callWeekends as neededSupplemental Pay:Bonus opportunitiesExperience:Hotel management: 3 years (Required)Willingness to travel:50% (Required)Work Location:
Multiple locations
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Handle all duties according to corporate policies and procedures.Compose, edit, and type Corporate Operations reports and correspondence as requested.Protect the confidentiality of all information regarding Corporate Operations and Properties.Interact with people beyond giving and receiving instructions, in completing assignments and resolving operations issues.Take and transcribe minutes at meetings, as requested.Maintain all files as they relate to the departments and properties, both accurately and confidentially.Interact in a courteous and professional manner with all Guests, Customers, Vendors, and Associates who come in contact with the corporate office.Maintain safety and cleanliness of the work area.Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates.Serve as backup in a moment’s notice for any operational area properties as needed.Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.Ability to work on property as needed.Helps support, train and develop operations employees when needed (General Manager/Front Desk/Breakfast/Housekeeping and laundry).Conducts Quality Assurance audits by inspecting guest rooms, public areas, and grounds for cleanliness, appearance, and safety as needed.Observes and monitors staff performance to ensure efficient operations and adherence to policies and procedures.Practices and teaches safe work habits.Works with Location Management and Department Management to educate, support and enforce all company policies and procedures.Answers inquiries pertaining to hotel policies, services and reservations for rooms, transportation needs and outside activities when located at a property.Communicates daily with Director of Operations and property General Managers on guest satisfaction successes and areas for improvement.Enforces and supports all company policies and procedures.Conducts other tasks or projects as directed by the Director of Operations and property owners.Provides advisory support to required operations.Provides hands-on assistance as necessary, and assists with other responsibilities or duties as required.Qualifications/ Ideal Experience:3-5 years of IHG and or Hilton Hotel operations, front desk management, or related experience preferred.Excellent verbal and written communication skills required.Proficiency in Microsoft Office/ Google Drive.Physical Requirements: Sitting and standing for long periods, lifting up to 30 lbs, kneeling, and walking stairways up to 3 stories.Varying hours may be required (evenings, weekends, holidays, etc…).Job Type:
Full-timePay:
$68,000.00 - $72,000.00 per yearBenefits:401(k)Employee discountHealth insurancePaid time offSchedule:Monday to FridayOn callWeekends as neededSupplemental Pay:Bonus opportunitiesExperience:Hotel management: 3 years (Required)Willingness to travel:50% (Required)Work Location:
Multiple locations
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