Remote Worker LTD.
Compliance Officer I - Complaints Management (Remote)
Remote Worker LTD., Raleigh, North Carolina, United States, 27601
Overview:
This position is responsible for executing the Compliance Risk Management Program of the Bank. Maintains knowledge of new and existing laws that impact enterprise activities in order to recommend necessary changes to mitigate compliance risk. Reviews business processes, procedures, and activities for risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a liaison between corporate, legal, and business teams to identify and resolve complex issues.
This is a remote role that may be hired in several markets across the United States.Responsibilities:
Compliance Improvement:
Analyzes external laws and regulations as well as internal processes and systems. Aids the development and revision of policies, procedures, services, products, and systems that support regulatory compliance. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist special projects or related business initiatives.Business Support:
Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Tracks, investigates, and resolves issues which may involve system testing or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk. May provide technical support to business programs, systems, or vendors throughout daily activities.Reporting:
Prepares reports for management on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.Compliance Expertise:
Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.Complaint Oversight:
Provides credible challenge and oversight of the escalated complaint handling performed by the business.Qualifications:
Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking.
Preferred Qualifications:
At least three (3) years of experience in Risk Management, Compliance, Audit, Complaint Management Processes or related field.At least three (3) years of experience in compliance, risk, operations, or customer advocacy roles that worked closely with the compliance area.Experience with investigating and responding to regulatory complaints within the banking industry.Familiarity with the testing and monitoring activities to identify non-compliance related issues and potential risks.Comfortable communicating with senior executives and providing credible challenge as needed.Working knowledge of federal and local banking regulations.Detail oriented.Strong analytical and problem-solving skills.Outstanding oral and written communication skills.Flexibility and the ability to adapt quickly to the changing needs of Compliance, Customers Bank.This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.The base pay for this position is generally between $88,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
#J-18808-Ljbffr
This position is responsible for executing the Compliance Risk Management Program of the Bank. Maintains knowledge of new and existing laws that impact enterprise activities in order to recommend necessary changes to mitigate compliance risk. Reviews business processes, procedures, and activities for risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a liaison between corporate, legal, and business teams to identify and resolve complex issues.
This is a remote role that may be hired in several markets across the United States.Responsibilities:
Compliance Improvement:
Analyzes external laws and regulations as well as internal processes and systems. Aids the development and revision of policies, procedures, services, products, and systems that support regulatory compliance. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist special projects or related business initiatives.Business Support:
Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Tracks, investigates, and resolves issues which may involve system testing or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk. May provide technical support to business programs, systems, or vendors throughout daily activities.Reporting:
Prepares reports for management on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.Compliance Expertise:
Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.Complaint Oversight:
Provides credible challenge and oversight of the escalated complaint handling performed by the business.Qualifications:
Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking.
Preferred Qualifications:
At least three (3) years of experience in Risk Management, Compliance, Audit, Complaint Management Processes or related field.At least three (3) years of experience in compliance, risk, operations, or customer advocacy roles that worked closely with the compliance area.Experience with investigating and responding to regulatory complaints within the banking industry.Familiarity with the testing and monitoring activities to identify non-compliance related issues and potential risks.Comfortable communicating with senior executives and providing credible challenge as needed.Working knowledge of federal and local banking regulations.Detail oriented.Strong analytical and problem-solving skills.Outstanding oral and written communication skills.Flexibility and the ability to adapt quickly to the changing needs of Compliance, Customers Bank.This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.The base pay for this position is generally between $88,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
#J-18808-Ljbffr