First Citizens
Compliance Officer I - Complaints Management (Remote)
First Citizens, Raleigh, North Carolina, United States, 27601
Overview
This position is responsible for executing the Compliance Risk Management Program of the Bank. Maintains knowledge of new and existing laws that impact enterprise activities in order to recommend necessary changes to mitigate compliance risk. Reviews business processes, procedures, and activities for risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a liaison between corporate, legal, and business teams to identify and resolve complex issues.This is a remote role that may be hired in several markets across the United States.Responsibilities
Compliance Improvement - Analyzes external laws and regulations as well as internal processes and systems. Aids the development and revision of policies, procedures, services, products, and systems that support regulatory compliance. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist special projects or related business initiatives.Business Support - Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Tracks, investigates, and resolves issues which may involve system testing or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk. May provide technical support to business programs, systems, or vendors throughout daily activities.Reporting - Prepares reports for management on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.Compliance Expertise - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.Complaint Oversight – Provides credible challenge and oversight of the escalated complaint handling performed by the business.Qualifications
Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, BankingPreferred Qualifications
At least three (3) years of experience in Risk Management, Compliance, Audit, Complaint Management Processes or related fieldAt least three (3) years of experience in compliance, risk, operations, or customer advocacy roles that worked closely with the compliance areaExperience with investigating and responding to regulatory complaints within the banking industryFamiliarity with the testing and monitoring activities to identify non-compliance related issues and potential risksComfortable communicating with senior executives and providing credible challenge as neededWorking knowledge of federal and local banking regulationsDetail orientedStrong analytical and problem-solving skillsOutstanding oral and written communication skillsFlexibility and the ability to adapt quickly to the changing needs of Compliance, Customers Bank
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This position is responsible for executing the Compliance Risk Management Program of the Bank. Maintains knowledge of new and existing laws that impact enterprise activities in order to recommend necessary changes to mitigate compliance risk. Reviews business processes, procedures, and activities for risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a liaison between corporate, legal, and business teams to identify and resolve complex issues.This is a remote role that may be hired in several markets across the United States.Responsibilities
Compliance Improvement - Analyzes external laws and regulations as well as internal processes and systems. Aids the development and revision of policies, procedures, services, products, and systems that support regulatory compliance. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist special projects or related business initiatives.Business Support - Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Tracks, investigates, and resolves issues which may involve system testing or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk. May provide technical support to business programs, systems, or vendors throughout daily activities.Reporting - Prepares reports for management on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.Compliance Expertise - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect assigned area of the Bank. Serves as a resource to management and associates on compliance-related matters.Complaint Oversight – Provides credible challenge and oversight of the escalated complaint handling performed by the business.Qualifications
Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, BankingPreferred Qualifications
At least three (3) years of experience in Risk Management, Compliance, Audit, Complaint Management Processes or related fieldAt least three (3) years of experience in compliance, risk, operations, or customer advocacy roles that worked closely with the compliance areaExperience with investigating and responding to regulatory complaints within the banking industryFamiliarity with the testing and monitoring activities to identify non-compliance related issues and potential risksComfortable communicating with senior executives and providing credible challenge as neededWorking knowledge of federal and local banking regulationsDetail orientedStrong analytical and problem-solving skillsOutstanding oral and written communication skillsFlexibility and the ability to adapt quickly to the changing needs of Compliance, Customers Bank
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