National Grid
Digital and Content Lead - ESO
National Grid, Warwick, Rhode Island, us, 02888
About the role
The UK has set out its ambition to be net zero by 2050 and the energy industry is responding – together we are building a cleaner, greener Britain.
This role sits within the Digital team. You will play a crucial role in supporting the Digital and External Affairs teams.
As our Digital and Content Lead, you will be a trusted advisor to the business and act as the first point of contact for all digital comms queries. You’ll support our internal stakeholders, advising them on the best way to write and shape content to reach the businesses communication goals.
You’ll work proactively with stakeholders to direct digital content for the team, writing and influencing web copy. You’ll also work across our other digital channels to ensure we communicate brilliantly with our stakeholders and customers to tell our story and help us create a greener future.
You will play a pivotal role in maintaining the smooth operation of the team through ticket management and content population. You will use your technical knowledge of website content management systems to ensure copy is regularly updated and is published in line with SEO and accessibility best practise.
This role is based from Warwick, and we continue to offer hybrid working from office and home.
About us
Our mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and green electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using insight to make sure we can balance the system today and find opportunities to transform the way it operates tomorrow.
Becoming the National Energy System OperatorIn Summer of 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
Key Accountabilities
Work proactively with the business to proofread and write digital copy that meets the standards in the Digital Best Practice and Writing for the Web guides.
Ensure content meets SEO and accessibility standards, is easy to find and navigate.
Build UX-friendly webpages and making changes such as content amendments and document uploads to the ESO website using Drupal.
Use Google Analytics to ensure data first improvements are made continuously and generate regular reports for stakeholders.
Support the Digital Transformation Manager on user testing activities.
Support the team by triaging and actioning digital content changes and requests via Zendesk.
Support the wider External Affairs team.
About you
Knowledge & Experience required:
CMS experience with a high level of attention to detail.
Strong digital copywriting for web content.
Solid knowledge of SEO, accessibility, keyword research and Google Analytics and Tag Manager.
Understanding of website, social media channels and technologies along with experience in using them to add value to multi-audience communication campaigns.
HTML/CSS, content strategy and UX experience.
Results orientated, consistently managing timely delivery in a challenging environment: dealing with rapid change and ambiguity.
Able to manage and prioritise complex, competing communication issues whilst maintaining high standards.
Able to work under pressure and to turn complex, technical information into compelling communications.
Capability Requirements:
Highly organised and proactive.
A collaborative person able to quickly build effective partnerships with others around the business and a strong team culture within a matrix organisation.
Ability to manage conflicting priorities, competing issues and work under pressure.
Results orientated, consistently managing timely delivery in a challenging environment: dealing with rapid change and ambiguity.
Ability to network internally, develop and maintain successful, long-lasting business relationships/partnerships with others.
What you'll get
A competitive salary between £41,000 – 48,000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
More information
This role closes on 26/09/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
#J-18808-Ljbffr
The UK has set out its ambition to be net zero by 2050 and the energy industry is responding – together we are building a cleaner, greener Britain.
This role sits within the Digital team. You will play a crucial role in supporting the Digital and External Affairs teams.
As our Digital and Content Lead, you will be a trusted advisor to the business and act as the first point of contact for all digital comms queries. You’ll support our internal stakeholders, advising them on the best way to write and shape content to reach the businesses communication goals.
You’ll work proactively with stakeholders to direct digital content for the team, writing and influencing web copy. You’ll also work across our other digital channels to ensure we communicate brilliantly with our stakeholders and customers to tell our story and help us create a greener future.
You will play a pivotal role in maintaining the smooth operation of the team through ticket management and content population. You will use your technical knowledge of website content management systems to ensure copy is regularly updated and is published in line with SEO and accessibility best practise.
This role is based from Warwick, and we continue to offer hybrid working from office and home.
About us
Our mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and green electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using insight to make sure we can balance the system today and find opportunities to transform the way it operates tomorrow.
Becoming the National Energy System OperatorIn Summer of 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.
The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.
The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.
The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
Key Accountabilities
Work proactively with the business to proofread and write digital copy that meets the standards in the Digital Best Practice and Writing for the Web guides.
Ensure content meets SEO and accessibility standards, is easy to find and navigate.
Build UX-friendly webpages and making changes such as content amendments and document uploads to the ESO website using Drupal.
Use Google Analytics to ensure data first improvements are made continuously and generate regular reports for stakeholders.
Support the Digital Transformation Manager on user testing activities.
Support the team by triaging and actioning digital content changes and requests via Zendesk.
Support the wider External Affairs team.
About you
Knowledge & Experience required:
CMS experience with a high level of attention to detail.
Strong digital copywriting for web content.
Solid knowledge of SEO, accessibility, keyword research and Google Analytics and Tag Manager.
Understanding of website, social media channels and technologies along with experience in using them to add value to multi-audience communication campaigns.
HTML/CSS, content strategy and UX experience.
Results orientated, consistently managing timely delivery in a challenging environment: dealing with rapid change and ambiguity.
Able to manage and prioritise complex, competing communication issues whilst maintaining high standards.
Able to work under pressure and to turn complex, technical information into compelling communications.
Capability Requirements:
Highly organised and proactive.
A collaborative person able to quickly build effective partnerships with others around the business and a strong team culture within a matrix organisation.
Ability to manage conflicting priorities, competing issues and work under pressure.
Results orientated, consistently managing timely delivery in a challenging environment: dealing with rapid change and ambiguity.
Ability to network internally, develop and maintain successful, long-lasting business relationships/partnerships with others.
What you'll get
A competitive salary between £41,000 – 48,000 – dependent on experience and capability.
As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.
More information
This role closes on 26/09/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
#J-18808-Ljbffr