Great Wolf Lodge
Director, Food & Beverage
Great Wolf Lodge, Lagrange, Georgia, United States, 30241
Job DescriptionPay:
$0 per year
-
$0 per yearAt Great Wolf, the
Director of Food & Beverage
leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.Join our Pack:Grow your career:
A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training.Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & Responsibilities:Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food & beverage department.Establish procedures and manage consistency for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety.Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments.Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; implement effective control of food, beverage and labor costs among all sub departments.Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures.Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers.Maintain a safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws.Ensure all operations conform to regulations of the alcoholic beverages commission.Maintain accurate and up-to-date operations documentation for all food and beverage service areas.Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws.Develop positive working relationships with all lines of business, all other functional leaders.Support Corporate Food & Beverage and peers with additional projects.Be an ambassador and active participant of the organization's shared values and customer service programs.Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department.Required Qualifications & Skills:Associates Degree in Hospitality Management or similar.Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment.Documented track record of managing and leading efficient and effective food and beverage operation, services and programs.Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends.Exceptional service mind-set.Demonstrated ability to drive continuous process improvement activities and programs.Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft.Demonstrated strong financial acumen including experience in P&L Management, budgeting, forecasting, controls and financial performance optimization.Demonstrated excellent verbal and written communication skills.Preferred Qualifications:Bachelors Degree in Hospitality Management or similar a plus.Experience leading and managing leaders.Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally.Application Instructions:We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
#J-18808-Ljbffr
$0 per year
-
$0 per yearAt Great Wolf, the
Director of Food & Beverage
leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.Join our Pack:Grow your career:
A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training.Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & Responsibilities:Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food & beverage department.Establish procedures and manage consistency for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety.Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments.Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; implement effective control of food, beverage and labor costs among all sub departments.Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures.Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers.Maintain a safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws.Ensure all operations conform to regulations of the alcoholic beverages commission.Maintain accurate and up-to-date operations documentation for all food and beverage service areas.Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws.Develop positive working relationships with all lines of business, all other functional leaders.Support Corporate Food & Beverage and peers with additional projects.Be an ambassador and active participant of the organization's shared values and customer service programs.Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department.Required Qualifications & Skills:Associates Degree in Hospitality Management or similar.Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment.Documented track record of managing and leading efficient and effective food and beverage operation, services and programs.Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends.Exceptional service mind-set.Demonstrated ability to drive continuous process improvement activities and programs.Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft.Demonstrated strong financial acumen including experience in P&L Management, budgeting, forecasting, controls and financial performance optimization.Demonstrated excellent verbal and written communication skills.Preferred Qualifications:Bachelors Degree in Hospitality Management or similar a plus.Experience leading and managing leaders.Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally.Application Instructions:We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
#J-18808-Ljbffr