Great Wolf Lodge
Director, Food & Beverage
Great Wolf Lodge, Minneapolis, Minnesota, United States, 55400
Pay:
$100000 per year - $110000 per yearAt Great Wolf, the
Director of Food & Beverage
leads and manages all operational teams, concepts, and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.Join our Pack:Grow your career:
A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training.Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & Responsibilities:Complete oversight responsibility for all functions, programs, systems, procedures, and operational performance for the food & beverage department.Establish procedures and manage constancy for delivery of food and beverage service operations that meet all goals related to budgets and KPI metrics for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits, and safety.Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.Clearly describe, assign, and delegate responsibility and authority for the operation of the various food and beverage sub-departments.Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotion.Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation; implement effective control of food, beverage, and labor costs among all sub-departments.Drive and ensure a professional and ethical procurement, sourcing, and inventory control culture with adherence to systems, schedules, policies, and procedures.Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those qualified and interested in career development.Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers.Maintain a safe, secure, and healthy environment by establishing, following, and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures, and laws.Ensure all operations conform to regulations of the alcoholic beverages commission.Maintain accurate and up-to-date operations documentation for all food and beverage service areas.Ensure compliance and highest standards of all food safety, sanitation, and HACCP codes, requirements, regulations, company policy, and laws.Develop positive working relationships with all lines of business and all other functional leaders.Support Corporate Food & Beverage and peers with additional projects.Be an ambassador and active participant of the organization’s shared values and customer service programs.Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges, and department.Required Qualifications & Skills:Associates Degree in Hospitality Management or similar.Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment.Documented track record of managing and leading efficient and effective food and beverage operations, services, and programs.Documented track record of successfully developing, managing, and implementing organizational, operational, and system changes through organizational growth.Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins, and trends.Demonstrated proficiency in restaurant, banquet, bar, and QSR outlet services, sales, promotions, marketing, guest capture optimization, check value optimization, and controls.Demonstrated advanced knowledge of food production forecasting, waste management, and yield management.Exceptional service mindset.Demonstrated methodological and systematic approach to problem-solving, identifying system and operational defects, creating solutions, and implementing improvements.Demonstrated ability to drive continuous process improvement activities and programs.Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement, and Microsoft.Demonstrated proficiency in procurement and inventory control systems and operations.Demonstrated strong financial acumen including experience in P&L Management, budgeting, forecasting, controls, and financial performance optimization.Demonstrated experience in driving effective and meaningful training, people development, and mentorship programs.Demonstrated excellent verbal and written communication skills.Preferred Qualifications:Bachelors Degree in Hospitality Management or similar a plus.Experience leading and managing leaders.Well versed in utilization of service automation and mobile technology.Excellent relationship and trust-building skills with ability to communicate and collaborate cross-functionally.Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices.Experience with diversity, inclusion, and unconscious bias culture and programs.Application Instructions:We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on the next step.
#J-18808-Ljbffr
$100000 per year - $110000 per yearAt Great Wolf, the
Director of Food & Beverage
leads and manages all operational teams, concepts, and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.Join our Pack:Grow your career:
A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.Great Perks:
Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training.Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & Responsibilities:Complete oversight responsibility for all functions, programs, systems, procedures, and operational performance for the food & beverage department.Establish procedures and manage constancy for delivery of food and beverage service operations that meet all goals related to budgets and KPI metrics for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits, and safety.Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.Meet food and beverage financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.Clearly describe, assign, and delegate responsibility and authority for the operation of the various food and beverage sub-departments.Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotion.Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Control food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation; implement effective control of food, beverage, and labor costs among all sub-departments.Drive and ensure a professional and ethical procurement, sourcing, and inventory control culture with adherence to systems, schedules, policies, and procedures.Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those qualified and interested in career development.Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers.Maintain a safe, secure, and healthy environment by establishing, following, and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures, and laws.Ensure all operations conform to regulations of the alcoholic beverages commission.Maintain accurate and up-to-date operations documentation for all food and beverage service areas.Ensure compliance and highest standards of all food safety, sanitation, and HACCP codes, requirements, regulations, company policy, and laws.Develop positive working relationships with all lines of business and all other functional leaders.Support Corporate Food & Beverage and peers with additional projects.Be an ambassador and active participant of the organization’s shared values and customer service programs.Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges, and department.Required Qualifications & Skills:Associates Degree in Hospitality Management or similar.Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment.Documented track record of managing and leading efficient and effective food and beverage operations, services, and programs.Documented track record of successfully developing, managing, and implementing organizational, operational, and system changes through organizational growth.Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins, and trends.Demonstrated proficiency in restaurant, banquet, bar, and QSR outlet services, sales, promotions, marketing, guest capture optimization, check value optimization, and controls.Demonstrated advanced knowledge of food production forecasting, waste management, and yield management.Exceptional service mindset.Demonstrated methodological and systematic approach to problem-solving, identifying system and operational defects, creating solutions, and implementing improvements.Demonstrated ability to drive continuous process improvement activities and programs.Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement, and Microsoft.Demonstrated proficiency in procurement and inventory control systems and operations.Demonstrated strong financial acumen including experience in P&L Management, budgeting, forecasting, controls, and financial performance optimization.Demonstrated experience in driving effective and meaningful training, people development, and mentorship programs.Demonstrated excellent verbal and written communication skills.Preferred Qualifications:Bachelors Degree in Hospitality Management or similar a plus.Experience leading and managing leaders.Well versed in utilization of service automation and mobile technology.Excellent relationship and trust-building skills with ability to communicate and collaborate cross-functionally.Highly self-motivated, strong work ethic, and continuous improvement attitude; ability to suggest and implement best practices.Experience with diversity, inclusion, and unconscious bias culture and programs.Application Instructions:We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on the next step.
#J-18808-Ljbffr