King County
Senior Business Analyst
King County, Seattle, Washington, us, 98127
Learn how Metro connects you with what mattersThis position is open to current King County employees and the general public.King County Metro Transit’s Facilities Division (TFD)
has an exciting opportunity for a project and process leader to fulfill the role of
Senior Business Analyst . This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro’s belief that transportation is a human right.Transit Facilities Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.We are looking for a leader who promotes and builds upon these values with a foundation in Business Intelligence & Analysis, division wide visual management system implementation, leadership, and project management with the ability to consistently apply an equity and continuous improvement mindset.The Senior Business Analyst is pivotal in understanding and analyzing business processes while championing equity, social justice, and inclusion within the organization.The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple, competing priorities, while excelling in coaching, motivating, and unifying employees through building mutual respect and trust.Additionally, the ideal candidate will possess the ability to apply the following key leadership traits:Motivated self-starter, with a can-do attitude in settings of ambiguity.Lifelong learner with a curiosity mindset.Effective open-minded communicator, organized.Adaptable to change, remaining positive and solutions-oriented.Resilient, open to feedback, and not afraid to fail.About Metro Transit’s Facilities DivisionThe Transit Facilities Division (TFD) maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Additionally, the Transit Facilities Division also implements capital improvement and grant-funded projects aimed to enhance the condition of County-owned facilities and to respond to ridership needs based on route usage and customer feedback.This recruitment will immediately fill
one (1) Career Service position , and may be used to establish an eligibility pool to fill future Career Service vacancies that may occur over the next twelve (12) months.First-round interviews are currently anticipated to occur between
Monday, October 7, through Friday, October 11, 2024 , but dates are subject to change. Anticipated starting date for the successful candidate will likely be November 12, 2024, but date is subject to change.WHO MAY APPLY:
This position is open to King County employees and the general public.TO APPLY:Required Application Materials:An online King County application, updated with accurate contact information, and relevant work history going back 10 years (or more, if necessary), with all duties, dates of employment, and reasons for leaving explained clearly.Completed supplemental questions.A
cover letter/letter of interest.Note:
A resume is highly encouraged, but is not required. Any additional attachments will not be considered.Want to make sure your application materials are as competitive as possible?
We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective.Applicants who are unable to apply online should follow the instructions at
Application FAQ’s- King County .For more information regarding this recruitment, please contact:Erica Minshull, Talent Advisor for King County Metro TransitEmail:
Erica.Minshull@KingCounty.govPhone: 206-477-6059Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices. As a
Senior Business Analyst , you will also:Focus on
leading the Business Intelligence & Analysis work
while supporting the Workforce Development Team, Equity Office, and Continuous Improvement Office, as needed.Own all business processes and documentation related to Business Intelligence & Analysis , including work request intake and backlog management. Ensure necessary information for prioritization and work assignment, manage tasks, train team members, monitor assignments, and verify acceptance criteria from customers.Develop and implement a
visual management system
for the Division, which includes gathering requirements and customer needs for visual indicators, creating dashboards or tier boards, teaching teams the necessary behaviors and habits for daily board utilization, coaching leaders on Leader Standard Work and routines, and conducting internal audits to assess the system's maturity.Lead the Business Intelligence & Analysis team
to gather current state, requirements, and document complex data using techniques such as stakeholder interviews, surveys, workshops, data extraction, and analysis.Analyze data to draw insights
and make data-driven recommendations that support decision-making. Experience with data visualization tools, including Power BI, is highly desirable. Ensure that data collection methods integrate equity principles.Lead and facilitate meetings
by preparing agendas, coaching presenters, and managing action items to ensure effective follow-up and execution. Foster a welcoming and inclusive environment for a diverse workforce with varying skills and abilities and encourage active participation and engagement from all attendees.Lead change management initiatives
by developing and executing strategies to support the adoption of new processes and technologies including developing change management plan. Communicate effectively with stakeholders, provide training and support to teams, and monitor the progress to ensure successful implementation and sustainability.Act as a coach and leader, fostering a collaborative and supportive team environment.Maintain a
high
level of organization
in all aspects of the role.Manage projects
by developing detailed project plans, setting timelines, and coordinating resources to ensure successful completion. Conduct
risk assessments
to identify potential issues, develop mitigation strategies, and monitor risks throughout the project lifecycle to ensure timely and effective resolution.Ensure
exceptional customer service
by actively engaging with customers and stakeholders to understand their needs, addressing concerns promptly, and providing effective solutions.Create comprehensive documentation, including detailed requirements specifications, use cases, data/process flow diagrams, business process models, and user stories.Other duties as assigned.To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:A Bachelor (4-year) degree from an accredited institution in Business Administration, Public Administration, or related field of study AND two (2) or more years of work experience related to business process analysis and improvement OR any combination of experience, education, and/or training totaling six (6) or more years that provides the required knowledge, skills, and abilities to perform the duties of the position.Skill and ability to build teams, lead others, coach, mentor, train and/or teach adult learners.Knowledge and understanding of Equity and Social Justice principles.Advanced knowledge of analysis, design, and development and maintenance of complex business and data management systems.Skill and experience extracting and analyzing data, solving complex analytical problems, and making recommendations based on analysis of data and information.Knowledge and skill in basic statistics and data analysis methods.Effective verbal and written communication skills, including preparing clear, concise reports and making presentations to diverse audiences.Knowledge and experience with project management techniques methodologies and tools.Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups.Skill and experience working with a variety of individuals from diverse backgrounds and organizational roles, breaking down barriers to open communication and developing/maintaining collaborative relationships.Strong customer service skills and knowledge.The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:Knowledge of process improvement methods like Lean and Six Sigma.Knowledge and understanding of group dynamics and change management methods to build cohesive teams.Experience with data visualization tools, including data analytics software and Power BI.Advanced knowledge of King County’s administrative systems, policies, and procedures.Experience working in a transit organization.Experience with designing and developing a Business Analyst Program.CLASS CODE / PAY GRADE2811200 / 68UNION STATUSThis position is represented by the Professional & Technical Employees (PROTEC), Local 17.SELECTION PROCESSApplications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. The first six (6) months of employment are served in a probationary capacity to provide an opportunity to confirm whether the position is a good match between the successful candidate’s interests and skills and the ability to perform the requirements of the job.WORK LOCATION AND ENVIRONMENTThe work associated with this position will be performed through a combination of teleworking complemented with onsite work. Employees will be required to travel to various County properties/locations in the regular performance of assigned duties. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington State and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.WORK SCHEDULEThis position is anticipated to be full time, assigned 40 hours per week, typically Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act, and are therefore not eligible for overtime pay. This position is eligible for telework/remote work.Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.Guided by our
"True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles: we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYERNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.TO APPLYIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.
#J-18808-Ljbffr
has an exciting opportunity for a project and process leader to fulfill the role of
Senior Business Analyst . This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro’s belief that transportation is a human right.Transit Facilities Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.We are looking for a leader who promotes and builds upon these values with a foundation in Business Intelligence & Analysis, division wide visual management system implementation, leadership, and project management with the ability to consistently apply an equity and continuous improvement mindset.The Senior Business Analyst is pivotal in understanding and analyzing business processes while championing equity, social justice, and inclusion within the organization.The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple, competing priorities, while excelling in coaching, motivating, and unifying employees through building mutual respect and trust.Additionally, the ideal candidate will possess the ability to apply the following key leadership traits:Motivated self-starter, with a can-do attitude in settings of ambiguity.Lifelong learner with a curiosity mindset.Effective open-minded communicator, organized.Adaptable to change, remaining positive and solutions-oriented.Resilient, open to feedback, and not afraid to fail.About Metro Transit’s Facilities DivisionThe Transit Facilities Division (TFD) maintains all Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties. Additionally, the Transit Facilities Division also implements capital improvement and grant-funded projects aimed to enhance the condition of County-owned facilities and to respond to ridership needs based on route usage and customer feedback.This recruitment will immediately fill
one (1) Career Service position , and may be used to establish an eligibility pool to fill future Career Service vacancies that may occur over the next twelve (12) months.First-round interviews are currently anticipated to occur between
Monday, October 7, through Friday, October 11, 2024 , but dates are subject to change. Anticipated starting date for the successful candidate will likely be November 12, 2024, but date is subject to change.WHO MAY APPLY:
This position is open to King County employees and the general public.TO APPLY:Required Application Materials:An online King County application, updated with accurate contact information, and relevant work history going back 10 years (or more, if necessary), with all duties, dates of employment, and reasons for leaving explained clearly.Completed supplemental questions.A
cover letter/letter of interest.Note:
A resume is highly encouraged, but is not required. Any additional attachments will not be considered.Want to make sure your application materials are as competitive as possible?
We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective.Applicants who are unable to apply online should follow the instructions at
Application FAQ’s- King County .For more information regarding this recruitment, please contact:Erica Minshull, Talent Advisor for King County Metro TransitEmail:
Erica.Minshull@KingCounty.govPhone: 206-477-6059Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices. As a
Senior Business Analyst , you will also:Focus on
leading the Business Intelligence & Analysis work
while supporting the Workforce Development Team, Equity Office, and Continuous Improvement Office, as needed.Own all business processes and documentation related to Business Intelligence & Analysis , including work request intake and backlog management. Ensure necessary information for prioritization and work assignment, manage tasks, train team members, monitor assignments, and verify acceptance criteria from customers.Develop and implement a
visual management system
for the Division, which includes gathering requirements and customer needs for visual indicators, creating dashboards or tier boards, teaching teams the necessary behaviors and habits for daily board utilization, coaching leaders on Leader Standard Work and routines, and conducting internal audits to assess the system's maturity.Lead the Business Intelligence & Analysis team
to gather current state, requirements, and document complex data using techniques such as stakeholder interviews, surveys, workshops, data extraction, and analysis.Analyze data to draw insights
and make data-driven recommendations that support decision-making. Experience with data visualization tools, including Power BI, is highly desirable. Ensure that data collection methods integrate equity principles.Lead and facilitate meetings
by preparing agendas, coaching presenters, and managing action items to ensure effective follow-up and execution. Foster a welcoming and inclusive environment for a diverse workforce with varying skills and abilities and encourage active participation and engagement from all attendees.Lead change management initiatives
by developing and executing strategies to support the adoption of new processes and technologies including developing change management plan. Communicate effectively with stakeholders, provide training and support to teams, and monitor the progress to ensure successful implementation and sustainability.Act as a coach and leader, fostering a collaborative and supportive team environment.Maintain a
high
level of organization
in all aspects of the role.Manage projects
by developing detailed project plans, setting timelines, and coordinating resources to ensure successful completion. Conduct
risk assessments
to identify potential issues, develop mitigation strategies, and monitor risks throughout the project lifecycle to ensure timely and effective resolution.Ensure
exceptional customer service
by actively engaging with customers and stakeholders to understand their needs, addressing concerns promptly, and providing effective solutions.Create comprehensive documentation, including detailed requirements specifications, use cases, data/process flow diagrams, business process models, and user stories.Other duties as assigned.To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:A Bachelor (4-year) degree from an accredited institution in Business Administration, Public Administration, or related field of study AND two (2) or more years of work experience related to business process analysis and improvement OR any combination of experience, education, and/or training totaling six (6) or more years that provides the required knowledge, skills, and abilities to perform the duties of the position.Skill and ability to build teams, lead others, coach, mentor, train and/or teach adult learners.Knowledge and understanding of Equity and Social Justice principles.Advanced knowledge of analysis, design, and development and maintenance of complex business and data management systems.Skill and experience extracting and analyzing data, solving complex analytical problems, and making recommendations based on analysis of data and information.Knowledge and skill in basic statistics and data analysis methods.Effective verbal and written communication skills, including preparing clear, concise reports and making presentations to diverse audiences.Knowledge and experience with project management techniques methodologies and tools.Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups.Skill and experience working with a variety of individuals from diverse backgrounds and organizational roles, breaking down barriers to open communication and developing/maintaining collaborative relationships.Strong customer service skills and knowledge.The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:Knowledge of process improvement methods like Lean and Six Sigma.Knowledge and understanding of group dynamics and change management methods to build cohesive teams.Experience with data visualization tools, including data analytics software and Power BI.Advanced knowledge of King County’s administrative systems, policies, and procedures.Experience working in a transit organization.Experience with designing and developing a Business Analyst Program.CLASS CODE / PAY GRADE2811200 / 68UNION STATUSThis position is represented by the Professional & Technical Employees (PROTEC), Local 17.SELECTION PROCESSApplications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. The first six (6) months of employment are served in a probationary capacity to provide an opportunity to confirm whether the position is a good match between the successful candidate’s interests and skills and the ability to perform the requirements of the job.WORK LOCATION AND ENVIRONMENTThe work associated with this position will be performed through a combination of teleworking complemented with onsite work. Employees will be required to travel to various County properties/locations in the regular performance of assigned duties. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington State and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.WORK SCHEDULEThis position is anticipated to be full time, assigned 40 hours per week, typically Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act, and are therefore not eligible for overtime pay. This position is eligible for telework/remote work.Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.Guided by our
"True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles: we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYERNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.TO APPLYIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.
#J-18808-Ljbffr