TikTok
Creator Operations Associate - USDS
TikTok, Los Angeles, California, United States, 90079
Responsibilities
About TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Team IntroThis role will live within the USDS Content Operations team but will support the research needs of the Central Creator Team at TikTok. Creators are the heart and soul of TikTok. The Creator team's mission is to inspire and support creators to reach their personal and professional aspirations through content. To achieve this mission, we facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This role will be integral to the success of the scaled content and education programs.
We're looking for a Creator Operations Associate to work with our Content Operations Team to execute on US Creator communications & creator management needs within the Creator Product Adoption team. You will be responsible for designing, managing and sending communications to US Creators, in addition to community managing groups of high value TikTok creators through webinars, newsletters and events. As a member of the USDS Business Operations team, you'll also support the US execution of product adoption programs (in partnership with the Central Creator team) to drive adoption of key product priorities and attract, support, and grow our US Creator ecosystem.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:Serve as a key USDS partner for the Creator Product Adoption team, supporting the US execution of growth programs and vertical priorities.Oversee communications, in-app and offline, to US Creators for product adoption and community management needs.Design and launch creator communities to onboard, support and educate emerging and established creators at scale.Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention.Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics.Solicit, organize, and contextualize feedback from the creator community to support product development.Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building and developing solutions for the US market.
QualificationsMinimum QualificationsBachelor’s degree or above in related fields or 2+ years of equivalent experience.Great written and spoken communication skills to influence product partners and company decisions.Demonstrated experience in community building and engagement.Ability to manage multiple projects at the same time.Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level.Outstanding communication, presentation and problem-solving skills.Experience with influencer management in developer or creator ecosystems.
Preferred Qualifications:Experience in creator management.Experience in insights & reporting.
D&I StatementTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation StatementTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
this link .
Data Security StatementThis role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information:[For Pay Transparency]
Compensation Description (annually)
The base salary range for this position in the selected city is $67724 - $101333 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and3. Exercising sound judgment.
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About TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Team IntroThis role will live within the USDS Content Operations team but will support the research needs of the Central Creator Team at TikTok. Creators are the heart and soul of TikTok. The Creator team's mission is to inspire and support creators to reach their personal and professional aspirations through content. To achieve this mission, we facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This role will be integral to the success of the scaled content and education programs.
We're looking for a Creator Operations Associate to work with our Content Operations Team to execute on US Creator communications & creator management needs within the Creator Product Adoption team. You will be responsible for designing, managing and sending communications to US Creators, in addition to community managing groups of high value TikTok creators through webinars, newsletters and events. As a member of the USDS Business Operations team, you'll also support the US execution of product adoption programs (in partnership with the Central Creator team) to drive adoption of key product priorities and attract, support, and grow our US Creator ecosystem.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:Serve as a key USDS partner for the Creator Product Adoption team, supporting the US execution of growth programs and vertical priorities.Oversee communications, in-app and offline, to US Creators for product adoption and community management needs.Design and launch creator communities to onboard, support and educate emerging and established creators at scale.Design and implement scalable program solutions for US product & creator needs, helping drive creator growth and retention.Measure and track the success of growth programs and community management over time, drawing insights for future projects from qualitative and quantitative metrics.Solicit, organize, and contextualize feedback from the creator community to support product development.Collaborate with cross-functional teams and stakeholders, such as Data & Analytics and Product, to identify critical US Creator questions, ultimately designing, building and developing solutions for the US market.
QualificationsMinimum QualificationsBachelor’s degree or above in related fields or 2+ years of equivalent experience.Great written and spoken communication skills to influence product partners and company decisions.Demonstrated experience in community building and engagement.Ability to manage multiple projects at the same time.Results and solution-oriented professional who has a knack for building solid relationships on both the creator and business level.Outstanding communication, presentation and problem-solving skills.Experience with influencer management in developer or creator ecosystems.
Preferred Qualifications:Experience in creator management.Experience in insights & reporting.
D&I StatementTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation StatementTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
this link .
Data Security StatementThis role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information:[For Pay Transparency]
Compensation Description (annually)
The base salary range for this position in the selected city is $67724 - $101333 annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and3. Exercising sound judgment.
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