FirstService Residential
Community Manager
FirstService Residential, San Diego, California, United States, 92189
Perform functions to manage, direct and provide leadership and exceptional customer service to an assigned property(s). Ensure property(s) is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide management and leadership to assigned property(s). Collaborate with Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met.
Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of the property and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary.
Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. Ensure all contractual obligations are being met.
Initiate contact with new resident representatives to coordinate the move-in process. Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities' rules and regulations.
Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property.
Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents.
Create, maintain and upload a wide variety of information in Connect including but not limited to work orders, signed meeting minutes and Monthly Management Report.
Interview, select, and recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.
Oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines.
Observe safety standards and participates in the Company's efforts to provide a safe work environment. Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures.
Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings.
Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy.
Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors.
Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff.
Update Association communications and ensure current information is displayed on the association boards and website.
Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required.
Maintain accurate records, files and communications pertinent to the Association.
ADDITIONAL DUTIES
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
EDUCATION & EXPERIENCE
Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable if not required by the state.
KNOWLEDGE/SKILLS/PROFICIENCIES
Knowledge and ability to apply state Statutes and Community's documents.
Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements.
Excellent organization, motivation, leadership, management and interpersonal skills.
Strong verbal, presentation, and written communication skills.
Ability to read, analyze and interpret technical procedures, leases and/or regulations.
Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to work well in a team environment as well as independently.
Knowledge of mechanical operations of a building and equipment preferred.
PHYSICAL DEMANDS
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be mobile enough to move around both the office and the property.
About Us:
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.
#J-18808-Ljbffr
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide management and leadership to assigned property(s). Collaborate with Regional Director to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met.
Manage the functions of a team within a property while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of the property and ensure quality resident service is delivered. Assign and review the work of staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as necessary.
Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
Maintain knowledge and understanding of contract between the association, vendors, and FirstService Residential. Ensure all contractual obligations are being met.
Initiate contact with new resident representatives to coordinate the move-in process. Conduct an introduction and orientation to the management staff and building, reviews available services, and explain the communities' rules and regulations.
Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property.
Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Maintain open communication and provide timely action updates to the Board and residents.
Create, maintain and upload a wide variety of information in Connect including but not limited to work orders, signed meeting minutes and Monthly Management Report.
Interview, select, and recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.
Oversee training and cross training programs and ensure all associates are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines.
Observe safety standards and participates in the Company's efforts to provide a safe work environment. Conduct periodic safety meetings and ensure staff is trained and educated on safety procedures.
Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings.
Provide financial support with a wide range of functions. Review financial statements and report variances; submit invoices in a timely manner and review invoices/checks for accuracy.
Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors.
Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff.
Update Association communications and ensure current information is displayed on the association boards and website.
Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required.
Maintain accurate records, files and communications pertinent to the Association.
ADDITIONAL DUTIES
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
EDUCATION & EXPERIENCE
Bachelor's Degree in Business or related field from an accredited college or university, and three years experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable if not required by the state.
KNOWLEDGE/SKILLS/PROFICIENCIES
Knowledge and ability to apply state Statutes and Community's documents.
Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements.
Excellent organization, motivation, leadership, management and interpersonal skills.
Strong verbal, presentation, and written communication skills.
Ability to read, analyze and interpret technical procedures, leases and/or regulations.
Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or projects.
Ability to work well in a team environment as well as independently.
Knowledge of mechanical operations of a building and equipment preferred.
PHYSICAL DEMANDS
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be mobile enough to move around both the office and the property.
About Us:
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.
#J-18808-Ljbffr