FirstService Residential
HOA General Manager
FirstService Residential, San Diego, California, United States, 92189
Job Overview:
The
General Manager – High Rise
ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.
The General Manager takes pride in the look and feel of the building and "owns" the activities of all vendors and staff deployed in the building.
Compensation:
$100-110k
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...) and assimilate standard operating policies and procedures.
Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval.
Promote FSR's Global Service Standards amongst FSR associates and vendors.
Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and ensure necessary repair and maintenance activities are conducted in a timely manner.
Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
Ensure operating procedures and preventative maintenance plans are in place for all key systems (Elevators, HVAC, Pumps, Boilers, Security, etc...).
Respond to homeowner/resident requests for maintenance or compliance issues, or architectural change approvals.
Create an annual calendar of key client meetings and events.
Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
Prepare and post board meeting agendas.
Prepare concise, yet detail-oriented, board meeting packets.
Attend and participate in Board and committee meetings and prepare minutes.
Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
Monitor the financial position of the Association and present monthly financial reports.
Lead Boards toward the development of short-term and long-range plans.
Prepare annual budget drafts with updated reserve study disclosures.
Support the activities of various Board sub-committees.
Administer the Annual Election and meeting.
Ensure annual CPA audit/review is completed and distributed within 120 days of year end.
Assess and monitor community needs: identify opportunities for improved communication or service delivery methods.
Other duties as assigned.
Skills & Qualifications:
Excellent general math skills. Strong user of Microsoft Office tools.
Strong written and verbal communication skills.
Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines.
Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude.
Must be able to deal with conflict and work well under pressure.
Must be able to instill confidence in staff, board members and residents.
Education & Experience:
Bachelor's Degree in Public Administration, Business Administration or related field preferred.
CCAM, CMCA or PCAM designation preferred.
A minimum of five years of successful high-profile community management experience or equivalent professional experience.
SUPERVISORY RESPONSIBILITY
Manage activities of any on-site personnel, including: Asst General Manager, Front Desk staff, Engineering and Maintenance Staff, etc.
Travel
Must have reliable transportation and be able to drive to other work locations. Valid Driver's License and State Mandated Vehicle Insurance required.
Physical Requirements & Working Environment:
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be able to communicate both on the phone and in person.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office and property.
What We Offer:
Medical, dental, and vision plans.
401K match.
Time off including vacation, sick, and company paid holidays.
Tuition reimbursement.
Legal services.
Free emotional wellbeing support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.
#J-18808-Ljbffr
The
General Manager – High Rise
ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.
The General Manager takes pride in the look and feel of the building and "owns" the activities of all vendors and staff deployed in the building.
Compensation:
$100-110k
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. The base pay range is subject to change and may be modified in the future.
Job Responsibilities:
Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...) and assimilate standard operating policies and procedures.
Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval.
Promote FSR's Global Service Standards amongst FSR associates and vendors.
Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and ensure necessary repair and maintenance activities are conducted in a timely manner.
Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
Ensure operating procedures and preventative maintenance plans are in place for all key systems (Elevators, HVAC, Pumps, Boilers, Security, etc...).
Respond to homeowner/resident requests for maintenance or compliance issues, or architectural change approvals.
Create an annual calendar of key client meetings and events.
Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
Prepare and post board meeting agendas.
Prepare concise, yet detail-oriented, board meeting packets.
Attend and participate in Board and committee meetings and prepare minutes.
Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
Monitor the financial position of the Association and present monthly financial reports.
Lead Boards toward the development of short-term and long-range plans.
Prepare annual budget drafts with updated reserve study disclosures.
Support the activities of various Board sub-committees.
Administer the Annual Election and meeting.
Ensure annual CPA audit/review is completed and distributed within 120 days of year end.
Assess and monitor community needs: identify opportunities for improved communication or service delivery methods.
Other duties as assigned.
Skills & Qualifications:
Excellent general math skills. Strong user of Microsoft Office tools.
Strong written and verbal communication skills.
Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines.
Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude.
Must be able to deal with conflict and work well under pressure.
Must be able to instill confidence in staff, board members and residents.
Education & Experience:
Bachelor's Degree in Public Administration, Business Administration or related field preferred.
CCAM, CMCA or PCAM designation preferred.
A minimum of five years of successful high-profile community management experience or equivalent professional experience.
SUPERVISORY RESPONSIBILITY
Manage activities of any on-site personnel, including: Asst General Manager, Front Desk staff, Engineering and Maintenance Staff, etc.
Travel
Must have reliable transportation and be able to drive to other work locations. Valid Driver's License and State Mandated Vehicle Insurance required.
Physical Requirements & Working Environment:
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Must be able to communicate both on the phone and in person.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office and property.
What We Offer:
Medical, dental, and vision plans.
401K match.
Time off including vacation, sick, and company paid holidays.
Tuition reimbursement.
Legal services.
Free emotional wellbeing support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.
#J-18808-Ljbffr