Assistant CUA Program Director

The Assistant CUA Program Director is a senior leadership role that assists the CUA Director in the overall direction and management of the CUA. The Assistant CUA Program Director’s goals, objectives, and deliverables are defined by the CUA Director and include the oversight and direction of the team’s Case Management Directors (CMD). Responsibilities also include support and implementation of program practices in compliance with regulations and key performance indicators. The role involves assisting in the management of daily operations through direct communications with CUA case management and prevention teams. It interprets and transforms multiple sources of data to assist executive leadership, management, and employees in making necessary program decisions.The Assistant CUA Director acts in the best interest of the agency during the absence of the CUA Director. Works a Hybrid schedule: 3 days in office and 2 days WFM (schedule can change based on departmental needs). Hours are from 9 am – 5 pm Monday through Friday, but may also vary according to departmental needs.EDUCATIONMaster’s Degree in Social Work, Sociology, Psychology, Criminal Justice, or a related field.EXPERIENCEFive years of experience working in a Child Welfare system with a minimum of two years of experience directing staff and program at the CUA CMD level.KNOWLEDGE, SKILLS & ABILITIESExperience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.Demonstrates and supports a culture of diversity, equity, and inclusion.Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.Ability to communicate with people of varying backgrounds and skill sets and maintain good relationships with all employees and stakeholders throughout the organization.Possesses sound judgment, critical thinking, and problem-solving skills.Knowledge of engaging and accessing community-based programs within Philadelphia.Knowledge of social service administration as they apply to children and youth programs.Knowledge of social service program planning and evaluation and general management principles.Knowledge of community, civic, and social organizations and resources available to support social service programs.Knowledge of legal provisions and regulations applicable to the delivery of social services to children and youth.Ability to evaluate the effectiveness of administrative and operational programs and implement changes to provide for more effective and efficient operations.CERTIFICATIONS, LICENSES, REGISTRATIONSMust have reliable transportation with the ability to travel, as needed.Must be free from any communicable/infectious diseases.Provide a valid PA child abuse clearance, FBI check, and Criminal Background Check.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES AND RESPONSIBILITIESAssists with overseeing case management aspects of the department.Acts as a liaison and representative in the absence of the CUA Director.Assists CUA Director in planning, organizing, implementing, evaluating, and directing the overall operation of the CUA Department.Works on goals and objectives as defined by CUA Director and assists with the CUA Department’s staff recruiting efforts, when needed.Addresses performance issues with staff, as required.Provides supervision to CMDs and facilitates team meetings for staff, when needed.Motivates and supports staff to meet programmatic goals and maintains a high standard of care, ensuring all people are treated with dignity and respect.Engages with partner agencies and other social service organizations to further develop collaborative partner relationships.Provides leadership as part of senior management and participates in the development and implementation of services.Reviews cases and leads executive case reviews.COMPETENCIESCustomer/Client Service & SupportTime ManagementRelationship ManagementInitiativeCommunicationProject ManagementPHYSICAL DEMANDS(The physical and mental capacity demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).While performing the physical duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand, drive, use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.This job requires not just physical abilities, but also mental capacity—embracing cognitive skills, emotional intelligence, adaptability, and critical thinking. Effective communication, problem-solving, and decision-making are essential. The job description recognizes that duties may go beyond the outlined tasks, emphasizing the dynamic nature of the position and the need for mental agility.

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