Argo AI
Chief Claims Officer
Argo AI, Chicago, Illinois, United States, 60290
Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.
A Brief Overview
The Chief Claims Officer reports directly to the Chief Executive Officer located in New York City and manages the entire Claims function for Argo. As a member of the executive management team, the Chief Claims Officer is responsible for the overall strategic direction, executive leadership, and management of all the Argo Group’s claims operations. This includes Casualty, Professional Lines, Program Claims, Operations, Property, Reinsurance, Surety, and Workers’ Compensation Claims. The position manages eight direct reports and approximately 180 indirect reports. The Chief Claims Officer partners with the other Argo Group executives in formulating both strategic plans and policy to meet group profitability and growth objectives. This position can be based in any of the following locations where Argo has an office: Chicago, IL, New York City, NY, Omaha, NE, Richmond, VA, Rockwood, PA, or San Antonio, TX.
How You Will Make an Impact:
Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets.
Strategically manages teams to provide customers and partners with strong claims service and technical capabilities.
Leads, directs, and establishes performance objectives and metrics at all organizational levels.
Drives continuous improvement through initiatives involving employees, processes, and technology.
Identifies and implements claims best practices for proper and consistent claims performance.
Effectuates claims resolution and process improvement while maximizing cost effectiveness.
Ability to establish working relationships with claims vendors and negotiate contracts.
Expertise in claims litigation management with a proven track record of successful outcomes.
Provides guidance and direction to claims managers and professionals.
Supports the claims selection process to retain claims professionals with appropriate expertise.
In summary, the successful candidate must be a knowledgeable, accomplished and “hands-on” insurance professional with a demonstrated track record of success in leading a diverse commercial lines claims organization. The Chief Claims Officer must work collaboratively with other members of an executive management team and deal effectively with individuals of diverse professional backgrounds.
What We Need:
The ideal candidate will have a minimum of twenty years’ experience in a senior management commercial property and casualty claims role. He/she must have highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization.
The successful candidate must have a thorough understanding of property and casualty financial concepts and their influence on the claims reserving process. Experience in designing and implementing claims technology solutions is required.
Significant personal characteristics for a successful candidate include:
Excellent communication skills.
A strong focus on execution and delivering expected results.
Client focus and ability to provide value-added solutions.
A proven business leader with strong knowledge of Argo Group’s business.
Demonstrates inner strength and intellectual curiosity.
Ability to build commitment and communicate a compelling corporate vision.
Strong focus on selection and developing talent.
A team builder with a focus on team performance.
Ability to drive consistent application of claim adjudication strategies.
Demonstrates superior knowledge of complex claims situations.
Ability to maintain productive relationships with clients and partners.
Education Requirements include:
J. D. from an accredited law school.
A CPCU or other relevant professional designation is desirable.
Physical Demands
This role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.
About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity.
Our Adjusters and Managers are empowered to exercise their independent discretion.
We have a flat organizational structure, enabling more interaction with our senior management team.
Our claims team works collaboratively to resolve claims.
We believe in building an inclusive and diverse team.
How We Work - Our Employee Values
Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.
We are committed to:
Demonstrate entrepreneurial spirit.
Do the right thing.
Collaborate.
Respect each other.
#J-18808-Ljbffr
A Brief Overview
The Chief Claims Officer reports directly to the Chief Executive Officer located in New York City and manages the entire Claims function for Argo. As a member of the executive management team, the Chief Claims Officer is responsible for the overall strategic direction, executive leadership, and management of all the Argo Group’s claims operations. This includes Casualty, Professional Lines, Program Claims, Operations, Property, Reinsurance, Surety, and Workers’ Compensation Claims. The position manages eight direct reports and approximately 180 indirect reports. The Chief Claims Officer partners with the other Argo Group executives in formulating both strategic plans and policy to meet group profitability and growth objectives. This position can be based in any of the following locations where Argo has an office: Chicago, IL, New York City, NY, Omaha, NE, Richmond, VA, Rockwood, PA, or San Antonio, TX.
How You Will Make an Impact:
Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets.
Strategically manages teams to provide customers and partners with strong claims service and technical capabilities.
Leads, directs, and establishes performance objectives and metrics at all organizational levels.
Drives continuous improvement through initiatives involving employees, processes, and technology.
Identifies and implements claims best practices for proper and consistent claims performance.
Effectuates claims resolution and process improvement while maximizing cost effectiveness.
Ability to establish working relationships with claims vendors and negotiate contracts.
Expertise in claims litigation management with a proven track record of successful outcomes.
Provides guidance and direction to claims managers and professionals.
Supports the claims selection process to retain claims professionals with appropriate expertise.
In summary, the successful candidate must be a knowledgeable, accomplished and “hands-on” insurance professional with a demonstrated track record of success in leading a diverse commercial lines claims organization. The Chief Claims Officer must work collaboratively with other members of an executive management team and deal effectively with individuals of diverse professional backgrounds.
What We Need:
The ideal candidate will have a minimum of twenty years’ experience in a senior management commercial property and casualty claims role. He/she must have highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization.
The successful candidate must have a thorough understanding of property and casualty financial concepts and their influence on the claims reserving process. Experience in designing and implementing claims technology solutions is required.
Significant personal characteristics for a successful candidate include:
Excellent communication skills.
A strong focus on execution and delivering expected results.
Client focus and ability to provide value-added solutions.
A proven business leader with strong knowledge of Argo Group’s business.
Demonstrates inner strength and intellectual curiosity.
Ability to build commitment and communicate a compelling corporate vision.
Strong focus on selection and developing talent.
A team builder with a focus on team performance.
Ability to drive consistent application of claim adjudication strategies.
Demonstrates superior knowledge of complex claims situations.
Ability to maintain productive relationships with clients and partners.
Education Requirements include:
J. D. from an accredited law school.
A CPCU or other relevant professional designation is desirable.
Physical Demands
This role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment.
About Working in Claims at Argo Group
Argo Group does not treat our claims or our claims professionals as a commodity.
Our Adjusters and Managers are empowered to exercise their independent discretion.
We have a flat organizational structure, enabling more interaction with our senior management team.
Our claims team works collaboratively to resolve claims.
We believe in building an inclusive and diverse team.
How We Work - Our Employee Values
Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.
We are committed to:
Demonstrate entrepreneurial spirit.
Do the right thing.
Collaborate.
Respect each other.
#J-18808-Ljbffr