UCSF Health
Advanced Heart Failure CCC Clinic Manager
UCSF Health, San Francisco, California, United States, 94199
Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations.
The Ambulatory Care Administrative Manager of the Advanced Heart Failure Comprehensive Care Center is a highly visible position within UCSF Health. Reporting to the Director of the Advanced Heart Failure Comprehensive Care Center, this position assists with the development and implementation of new programs, policies, and patient care service standards. Ensures compliance with regulatory agencies. Accountable for the overall administrative planning and coordination of the staffing, provider schedules and templates, fiscal, and material resources for the following areas:
Advanced Heart Failure Comprehensive Care Center Ambulatory Clinic Practice
Advanced Heart Failure Comprehensive Care Center staff coordinating care for:
Heart Failure Disease Management
Advanced Heart Failure Therapies Evaluation
Pre/Post Heart Transplant
Pre/Post VAD Implant
The Ambulatory Care Administrative Manager will be responsible for assisting with the hiring, onboarding and maintaining administrative and clinic staff. Utilizing Lean methodology, the supervisor will be responsible for assessing workflows to optimize productivity and satisfaction. The Ambulatory Care Administrative Manager monitors and improves True North metrics for the AHF CCC and works with staff to improve processes to meet these metrics. Additionally, the Ambulatory Care Administrative Manager will respond to all patient satisfaction concerns and evaluate means for improvement. This includes responsibility for the overall day-to-day clinic operations.
The Ambulatory Care Administrative Manager collaborates with the Director of the Advanced Heart Failure Comprehensive Care Center to ensure a positive professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction. The Ambulatory Care Administrative Manager will also collaborate with other teams within the Heart and Vascular Center and across UCSF Health to introduce new programs and workflows to the Advanced Heart Failure Comprehensive Care Center.
Responsible for managing various administrative and patient access functions across the AHF CCC including, but not limited to operations of healthcare clinics, practice management operations, access/scheduling, financial data and analysis, revenue cycle, and elements of human resources.
Responsibility and duties from the Ambulatory Administrative Supervisor role will continue within the Ambulatory Care Administrative Manager role, but the staff daily schedule and maintenance will be delegated to Practice Coordinator with seniority and experience.
Required Qualifications
Bachelor's degree in a related area and/or equivalent combination of experience/training.
Minimum five (5) years related clinic/center management experience in a lead/supervisory/management capacity, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Strong written, verbal, and interpersonal communication skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner and to influence and persuade all levels of staff.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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The Ambulatory Care Administrative Manager of the Advanced Heart Failure Comprehensive Care Center is a highly visible position within UCSF Health. Reporting to the Director of the Advanced Heart Failure Comprehensive Care Center, this position assists with the development and implementation of new programs, policies, and patient care service standards. Ensures compliance with regulatory agencies. Accountable for the overall administrative planning and coordination of the staffing, provider schedules and templates, fiscal, and material resources for the following areas:
Advanced Heart Failure Comprehensive Care Center Ambulatory Clinic Practice
Advanced Heart Failure Comprehensive Care Center staff coordinating care for:
Heart Failure Disease Management
Advanced Heart Failure Therapies Evaluation
Pre/Post Heart Transplant
Pre/Post VAD Implant
The Ambulatory Care Administrative Manager will be responsible for assisting with the hiring, onboarding and maintaining administrative and clinic staff. Utilizing Lean methodology, the supervisor will be responsible for assessing workflows to optimize productivity and satisfaction. The Ambulatory Care Administrative Manager monitors and improves True North metrics for the AHF CCC and works with staff to improve processes to meet these metrics. Additionally, the Ambulatory Care Administrative Manager will respond to all patient satisfaction concerns and evaluate means for improvement. This includes responsibility for the overall day-to-day clinic operations.
The Ambulatory Care Administrative Manager collaborates with the Director of the Advanced Heart Failure Comprehensive Care Center to ensure a positive professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction. The Ambulatory Care Administrative Manager will also collaborate with other teams within the Heart and Vascular Center and across UCSF Health to introduce new programs and workflows to the Advanced Heart Failure Comprehensive Care Center.
Responsible for managing various administrative and patient access functions across the AHF CCC including, but not limited to operations of healthcare clinics, practice management operations, access/scheduling, financial data and analysis, revenue cycle, and elements of human resources.
Responsibility and duties from the Ambulatory Administrative Supervisor role will continue within the Ambulatory Care Administrative Manager role, but the staff daily schedule and maintenance will be delegated to Practice Coordinator with seniority and experience.
Required Qualifications
Bachelor's degree in a related area and/or equivalent combination of experience/training.
Minimum five (5) years related clinic/center management experience in a lead/supervisory/management capacity, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Strong written, verbal, and interpersonal communication skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner and to influence and persuade all levels of staff.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
#J-18808-Ljbffr