First Chicago Insurance Company (FCIC
Auto Claims Supervisor / Manager / Director - Oak Brook
First Chicago Insurance Company (FCIC, Oak Brook, Illinois, United States, 60523
We are Growing!
Coming Soon-Claims Office Opening in Oak Brook!
We are First Chicago Insurance Company! We have offices in Bedford Park, IL, (about one mile south of Chicago Midway Airport), as well as Richardson, Texas (Dallas area). Due to our significant growth, we are pleased to announce that we are opening a new Claims office in Oak Brook!
Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you! The Property Damage Claims Management roles will be responsible for the direct supervision of a particular Property Damage Claims unit(s). Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.
DUTIES & RESPONSIBILITIES:
Lead, motivate, and provide direction to the Property Damage Unit
Conduct file and diary reviews for monitoring adjuster’s work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
Work with other staff members/departments relative to any matters of potential concern
Develop and manage a cost-effective claim handling strategy
Identify Systems issues/problems/suggestions for enhancements
Manage the administrative functions of the unit which include:
Review, provide direction and assign new losses
Screening and selecting candidates
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Complete reports as necessary
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU)
Conduct monthly unit meetings as deemed necessary
Review and respond to Department of Insurance and other audit related inquiries
Review and direct claim activity on customer inquiries
Complete special projects as assigned.
QUALIFICATIONS REQUIRED:
5+ years auto liability claims experience. Supervisory experience is a plus!
5+ years managing personal auto files
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Flexible Schedules
Hybrid Remote/In-Office Flexibility Available
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!
#J-18808-Ljbffr
Coming Soon-Claims Office Opening in Oak Brook!
We are First Chicago Insurance Company! We have offices in Bedford Park, IL, (about one mile south of Chicago Midway Airport), as well as Richardson, Texas (Dallas area). Due to our significant growth, we are pleased to announce that we are opening a new Claims office in Oak Brook!
Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you! The Property Damage Claims Management roles will be responsible for the direct supervision of a particular Property Damage Claims unit(s). Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.
DUTIES & RESPONSIBILITIES:
Lead, motivate, and provide direction to the Property Damage Unit
Conduct file and diary reviews for monitoring adjuster’s work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
Work with other staff members/departments relative to any matters of potential concern
Develop and manage a cost-effective claim handling strategy
Identify Systems issues/problems/suggestions for enhancements
Manage the administrative functions of the unit which include:
Review, provide direction and assign new losses
Screening and selecting candidates
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Complete reports as necessary
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU)
Conduct monthly unit meetings as deemed necessary
Review and respond to Department of Insurance and other audit related inquiries
Review and direct claim activity on customer inquiries
Complete special projects as assigned.
QUALIFICATIONS REQUIRED:
5+ years auto liability claims experience. Supervisory experience is a plus!
5+ years managing personal auto files
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Flexible Schedules
Hybrid Remote/In-Office Flexibility Available
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more!
#J-18808-Ljbffr