Lead Insurance Examiner

Job SummaryThe ideal candidate for this position will have knowledge of the National Flood Insurance Program (NFIP) and experience supporting the appeal decision process in support of the NFIP. Apply for this exciting opportunity to become a member of the Federal Insurance and Mitigation Administration team within FEMA.Major DutiesLead a team that has a diverse set of skills and roles, including insurance examiner expertise, program analysis, process improvement, casework management, and customer support, all in support of insurance policyholders during the claim appeals process.Serve as a technical expert lead for Federal Insurance with an understanding of claims handling and how the claims appeals process should be handled most effectively.Provide technical leadership and guidance to team members and maintain oversight for the team's activities and work products, including the coordination of short-term and long-term enhancements to the claim appeals process.Prepare and deliver presentations on the most technical aspects of the NFIP to varied audiences such as policyholders, agents, and other groups of stakeholders.Maintain contact with insurance industry organizations and professional associations, for example, insurance companies, independent adjusters, etc.Solicit feedback and support the strengthening of relationships between FEMA and its insurance industry partners.RequirementsMust be a U.S. citizen to apply for this position.Must successfully pass a background investigation.Selective Service registration required.Current federal employees must meet time-in-grade requirements.Must be able to obtain and maintain a Government credit card.Must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time.How to ApplyTo apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section by 11:59pm (EST) on the closing date of the announcement.For more information, please visit

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