Highgate Hotels, LP
Housekeeping Specialist (Part-Time)
Highgate Hotels, LP, Honolulu, Hawaii, United States, 96814
Housekeeping Specialist (Part-Time)
Requisition ID:
2024-57693Category:
HousekeepingJob Location:
US-HI-HonoluluProperty:
Alohilani Resort Waikiki BeachCompensation Type:
HourlyCompany Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group.Overview
The Housekeeping Department Specialist is responsible for assisting in management of Housekeeping, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room productivity and overall Guest Satisfaction Scores within the Housekeeping department.Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Room assignment preparation/Inspection/PM Scheduling.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Support with training new programs operations in and contracts.Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOPs.Develop employee morale and ensure training of housekeeping department personnel.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules.Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Ensure lost and found items are tracked and returned accordingly.Handle VIP arrival room preparation and ensure all housekeeping duties are executed accordingly.Attend weekly Rooms Division meeting.Perform other duties as requested by management.Qualifications
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.Previous supervisory experience required.Must be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.Salary Range ($23.00 - $25.00/hr)
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Requisition ID:
2024-57693Category:
HousekeepingJob Location:
US-HI-HonoluluProperty:
Alohilani Resort Waikiki BeachCompensation Type:
HourlyCompany Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group.Overview
The Housekeeping Department Specialist is responsible for assisting in management of Housekeeping, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room productivity and overall Guest Satisfaction Scores within the Housekeeping department.Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Room assignment preparation/Inspection/PM Scheduling.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Support with training new programs operations in and contracts.Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOPs.Develop employee morale and ensure training of housekeeping department personnel.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules.Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Ensure lost and found items are tracked and returned accordingly.Handle VIP arrival room preparation and ensure all housekeeping duties are executed accordingly.Attend weekly Rooms Division meeting.Perform other duties as requested by management.Qualifications
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.Previous supervisory experience required.Must be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.Salary Range ($23.00 - $25.00/hr)
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