Highgate Hotels, LP
Rooms Manager
Highgate Hotels, LP, Honolulu, Hawaii, United States, 96814
Rooms Manager
Requisition ID:
2024-55860Category:
OperationsJob Location:
US-HI-HonoluluProperty:
Hilton Garden Inn Waikiki BeachCompensation Type:
YearlyCompany:
Highgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.Location:
Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place-- a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool.Overview:
The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.Responsibilities:
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's. Actively support Human Resources with recruiting efforts.Develop employee morale and ensure training of Rooms Division personnel.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.Ensure sign off of all Service Standards by Position competencies for Rooms division managers.Monitor oversold dates to ensure the maximization of rooms revenue.Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Monitor expenses to ensure expense control and maximize profit.Ensure overall guest satisfaction.Qualifications:
At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.Previous supervisory experience required.Must be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Maintain high standards of personal appearance and grooming.Salary: $60,000.00 - $68,014.58
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Requisition ID:
2024-55860Category:
OperationsJob Location:
US-HI-HonoluluProperty:
Hilton Garden Inn Waikiki BeachCompensation Type:
YearlyCompany:
Highgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.Location:
Located just two blocks from Waikiki Beach with many of the guest rooms featuring walk-out patios overlooking the ocean or city. The hotel is also located next to the International Market Place-- a dining and shopping destination in the heart of Honolulu featuring 75 retail shops and outdoor seating at seven signature restaurants. Hilton Garden Inn Waikiki Beach is home to two restaurants, a marketplace, and a stunning outdoor pool.Overview:
The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.Responsibilities:
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's. Actively support Human Resources with recruiting efforts.Develop employee morale and ensure training of Rooms Division personnel.Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.Ensure sign off of all Service Standards by Position competencies for Rooms division managers.Monitor oversold dates to ensure the maximization of rooms revenue.Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.Monitor expenses to ensure expense control and maximize profit.Ensure overall guest satisfaction.Qualifications:
At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.Previous supervisory experience required.Must be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Maintain high standards of personal appearance and grooming.Salary: $60,000.00 - $68,014.58
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