Associate Executive Director

Roxbury YMCA Associate Executive Director Boston, Massachusetts

Under the direction of the Senior Executive Director, the Associate Executive Director is responsible on a daily basis for creating a transformative Y Experience for our members, program participants, and employees at their branch, as well as supporting branches within their operations group. The Associate Executive Director must be able to lead and manage people to execute exemplary customer service, high-quality programs, and clean, well-maintained facilities and equipment.The Associate Executive Director must be or become a subject matter expert and innovator in the core programs of the Y including but not limited to: membership, health and wellness, aquatics, sports, family programming, and any additional branch-specific programs. The Associate Executive Director will support the successful execution of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner, and employer of choice for years to come. Innovation will be a key area of growth for the Associate Executive Director and the employees they supervise, through mastering, demonstrating, and coaching others in Design Thinking. The Associate Executive Director is someone who shows promise to be an Executive Director and will receive coaching and engage in developmental experiences to prepare them for an Executive Director role including board development and fundraising.Key Responsibilities

In accordance with the policies, by-laws, and constitution of the YMCA of Greater Boston, the Associate Executive Director is directly responsible for the Y Experience in their branch and supports a high-quality Y Experience across the branches in their operations group. This includes ensuring customer service and high-quality programs across all departments and branches in the operations group.The Associate Executive Director will drive success in the following areas of responsibility to support a strong Y Experience:Customer Service and Experience:

Train, coach, conduct Reality Checks, and hold staff accountable to exemplary service to members, program participants, and their parents across all departments and programs. Respond immediately to net-promoter feedback and concerns.Membership and Program Enrollment, Growth and Experience:

Drive membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics.Fiscal Management:

Develop an annual budget according to association instructions and ensure successful execution of the plan. Work with all direct reports to identify growth opportunities, forecast on a monthly basis, and correct financial deficiencies on a timely basis.Child Development:

Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Create a strong working relationship between branch operations and child development.Innovation:

Lead design thinking practices to develop innovative solutions for their branch and association-wide opportunities and challenges. Master, demonstrate, and coach others in design thinking.Board Development and Fundraising:

Lead branch community fundraising campaigns, engaging staff and members to meet quarterly and annual goals. Support strong board and volunteer leadership and participation. Engage in on-the-job experiences with the Senior Executive Director or Executive Director to develop board leadership and fundraising skills and expertise.Marketing and Community Engagement:

Represent and promote Y membership and programs in the community and at events.

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