NLB Technology Services
Major Incident Manager
NLB Technology Services, Wilmington, Delaware, us, 19894
Role:
Major Incident ManagerDuration:
Full TimeLocation:
Wilmington DE (Onsite Day 1)
Shift Timings:
Monday to Thursday from 11:00 PM EST to 09:00 AM EST
Skills Required:
Outage Calls, Reporting, Incident Management
Job Description:
3+ years of experience as a Major Incident Manager
Review proposed Major Incidents and assess validity based on business impact
Facilitate troubleshooting on bridge calls to drive issues to resolution
Document activities and discussions around major incidents
Communicate throughout any event to the required levels of leadership
Generate and distribute an after-action report (RCA) for every Major Incident
Recommend corrective actions to the Problem process for post-mortem discussion
Review and correct SOP(s)/Documentation as requested
Facilitate a Daily Operations call reviewing previous major incidents and upcoming changes
Consolidate and provide daily reports reviewing incidents, changes, and problems within the environment
Assist in problem management activities and processes as needed
Act as a scribe during regular Problem review meetings
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
Flexible to work on any shift
Good communication skills to interact with both customer and end users
Job Type:
Full-time
Pay:
$64,227.36 - $90,349.08 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Experience:
Major incident: 8 years (Required)
Outage Calls: 7 years (Required)
Ability to Commute:
Wilmington, DE 19801 (Required)
Ability to Relocate:
Wilmington, DE 19801: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr
Major Incident ManagerDuration:
Full TimeLocation:
Wilmington DE (Onsite Day 1)
Shift Timings:
Monday to Thursday from 11:00 PM EST to 09:00 AM EST
Skills Required:
Outage Calls, Reporting, Incident Management
Job Description:
3+ years of experience as a Major Incident Manager
Review proposed Major Incidents and assess validity based on business impact
Facilitate troubleshooting on bridge calls to drive issues to resolution
Document activities and discussions around major incidents
Communicate throughout any event to the required levels of leadership
Generate and distribute an after-action report (RCA) for every Major Incident
Recommend corrective actions to the Problem process for post-mortem discussion
Review and correct SOP(s)/Documentation as requested
Facilitate a Daily Operations call reviewing previous major incidents and upcoming changes
Consolidate and provide daily reports reviewing incidents, changes, and problems within the environment
Assist in problem management activities and processes as needed
Act as a scribe during regular Problem review meetings
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
Flexible to work on any shift
Good communication skills to interact with both customer and end users
Job Type:
Full-time
Pay:
$64,227.36 - $90,349.08 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Experience:
Major incident: 8 years (Required)
Outage Calls: 7 years (Required)
Ability to Commute:
Wilmington, DE 19801 (Required)
Ability to Relocate:
Wilmington, DE 19801: Relocate before starting work (Required)
Work Location:
In person
#J-18808-Ljbffr