Lumen
Damage Prevention Specialist
Lumen, Hartford, Connecticut, us, 06112
Lumen Damage Prevention Specialist Hartford, Connecticut Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Damage Prevention Specialist will work with the field to help coordinate communication, analyze locate tickets, and establish relationships with excavators, internal and contract locators to meet established department guidelines for Cable Protection in Enterprise Field Operations. Your contributions will have an impact on the business by reducing damages on our network in key markets. The team you will be working with is close-knit and collaborative.Location and ScheduleRemote positionM-F 8am to 5pm CST or as the markets you are working in dictateThe Main ResponsibilitiesMonitor 811 dig tickets with internal and external locators by utilizing daily reporting from the RAM tool.Interact daily with excavation contractors to limit risk to the Lumen FOC network. Document and track daily using VUC Tracker.Develop and recommend processes and procedures to improve communications with and oversight of excavation contractors working near Lumen facilities.Coordinate efforts of Lumen in-house and contract resources on multiple, concurrent construction activities identified through the 811/One Call systems.Gather and review data using company resources and information received from excavators, determining sites/projects with significant and imminent dangers to the network; and coordinating face-to-face field meetings between Lumen and excavators.Provide feedback in support and development of the RAM tool.Work on assignments requiring judgment and initiative within pre-determined guidelines and subject to periodic review.Establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors.What We Look For in a CandidateRequired SkillsMinimum 1-2 years business experience in Construction related job responsibilities or the equivalent in training and experience. (Field locating experience a plus)Knowledge of Outside Plant procedures and standards.Experience with excavation contractors.Strong problem-solving skills.Possess strong verbal and written communication skills.Independently exercise sound judgment and ensure that issues are brought to the attention of appropriate personnel.Work overtime hours as needed to meet required timelines.Preferred SkillsProficient in 811/Cable Protection statutes for states of coverage.Proficient in fiber mapping database systems.Demonstrates working knowledge of theory and practices within a recognized field and/or specialized knowledge and skills.Working knowledge of buried fiber plant installation and protection schemes and systems including LMS and locating systems and locate ticket management through Utilisphere.Highly proficient in related software to include word processing, spreadsheets, and databases including advanced features such as macros, pivot tables, etc.Demonstrated organizational skills associated with project management.Demonstrated ability to work well under pressure and handle multiple projects/objectives.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$51,410 - $68,540 in these states: AR ID KY LA ME MS NE SC SD$54,110 - $72,140 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$56,820 - $75,750 in these states: CO HI MI MN NC NH NV OR RI$59,520 - $79,360 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Damage Prevention Specialist will work with the field to help coordinate communication, analyze locate tickets, and establish relationships with excavators, internal and contract locators to meet established department guidelines for Cable Protection in Enterprise Field Operations. Your contributions will have an impact on the business by reducing damages on our network in key markets. The team you will be working with is close-knit and collaborative.Location and ScheduleRemote positionM-F 8am to 5pm CST or as the markets you are working in dictateThe Main ResponsibilitiesMonitor 811 dig tickets with internal and external locators by utilizing daily reporting from the RAM tool.Interact daily with excavation contractors to limit risk to the Lumen FOC network. Document and track daily using VUC Tracker.Develop and recommend processes and procedures to improve communications with and oversight of excavation contractors working near Lumen facilities.Coordinate efforts of Lumen in-house and contract resources on multiple, concurrent construction activities identified through the 811/One Call systems.Gather and review data using company resources and information received from excavators, determining sites/projects with significant and imminent dangers to the network; and coordinating face-to-face field meetings between Lumen and excavators.Provide feedback in support and development of the RAM tool.Work on assignments requiring judgment and initiative within pre-determined guidelines and subject to periodic review.Establish and maintain effective working relationships with individuals from all levels of the organization and a variety of external vendors.What We Look For in a CandidateRequired SkillsMinimum 1-2 years business experience in Construction related job responsibilities or the equivalent in training and experience. (Field locating experience a plus)Knowledge of Outside Plant procedures and standards.Experience with excavation contractors.Strong problem-solving skills.Possess strong verbal and written communication skills.Independently exercise sound judgment and ensure that issues are brought to the attention of appropriate personnel.Work overtime hours as needed to meet required timelines.Preferred SkillsProficient in 811/Cable Protection statutes for states of coverage.Proficient in fiber mapping database systems.Demonstrates working knowledge of theory and practices within a recognized field and/or specialized knowledge and skills.Working knowledge of buried fiber plant installation and protection schemes and systems including LMS and locating systems and locate ticket management through Utilisphere.Highly proficient in related software to include word processing, spreadsheets, and databases including advanced features such as macros, pivot tables, etc.Demonstrated organizational skills associated with project management.Demonstrated ability to work well under pressure and handle multiple projects/objectives.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$51,410 - $68,540 in these states: AR ID KY LA ME MS NE SC SD$54,110 - $72,140 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$56,820 - $75,750 in these states: CO HI MI MN NC NH NV OR RI$59,520 - $79,360 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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