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Baltimore County

Office Assistant (Behavioral Health)

Baltimore County, Towson, Maryland, United States, 21286


Salary:

$35,681.00 - $41,048.00 Annually

Location :

Towson, MD

Job Type:

MERIT

Job Number:

1.600 09-24 BH

Department:

HHS/BEHAVIORAL HEALTH

Opening Date:

09/11/2024

Closing Date:

Continuous

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week

A vacancy exists in the Bureau of Behavioral Health, Department of Health and Human Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all

promotions

and changes in job duties due to

r

eclassification

as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You

MUST

attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.Examples of Duties

Under general supervision, performs comprehensive office administration and clerical duties in support of an office.

Essential Job DutiesUses automated office systems, such as a computer, to prepare a variety of letters, memos, and other material from draft or specific instructions.Selects the appropriate letter or memo format, proofreads and edits documents for grammar, punctuation, and spelling, and prepares documents for distribution or mail.Originates procedural correspondence such as form letters and routine notices to respond to requests for information or to begin office processes.Sets up and maintains office databases and files.Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.Performs queries and compiles routine reports from various data sources.Assembles data for inclusion in narrative and statistical reports.Creates and updates office spreadsheets.Establishes and maintains confidential files and records.Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints.Determines release of information according to established procedures and confidentiality.Initiates the process of purging and updating files.Opens, date stamps, and distributes incoming mail to appropriate staff.Tracks the handling of correspondence and/or written complaints to the time of completion.Ensures office responses are completed in a timely manner.Greets and directs clients and visitors.Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail.Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.Maintains calendars, schedules appointments and meetings, and reserves meeting room facilities or space.Types, photocopies, and distributes meeting agendas and/or minutes.Prepares or assists in the preparation of personnel related documents and forms.Operates office machinery, such as photocopiers, calculators, telephones, scanners, and printers.Examples of Other Duties

Maintains simple financial and statistical records.Reconciles account balances.May take verbatim notes or minutes.May lead and instruct others.Performs other related duties as required.(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Qualifications

Possession of a high school diploma or an appropriate equivalent

Plus

One (1) year typing, word processing, or secretarial experience

(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)

Knowledge, Skills, and Abilities (Entry Level)

Knowledge of modern office methods and procedures, including filing systems.Knowledge of spelling, grammar, and arithmetic.Knowledge of computer software, web-based programs and spreadsheet software packages.Skill in the operation of office machines as listed in essential duties.Skill in the use of computer software.Ability to provide face-to-face and telephonic customer service.Ability to respond appropriately to inquiries from the public.Ability to use automated office systems and database management and spreadsheet software packages.Ability to compose simple letters and memos.Ability to communicate orally and in writing effectively.Ability to utilize Language Line services.Ability to perform basic mathematical computations.Ability to set up and maintain paper and electronic filing systems, databases and spreadsheets.Ability to follow County and departmental rules and regulations.Ability to establish and maintain effective working relationships.Ability to take verbatim notes.Ability to type from plain copy at a rate equivalent to 40 WPM.Proof of Licenses, Certifications and EducationApplicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ().

Mail or deliver documents to:ATTN: Office Assistant - Animal Services (Administrative Officer I) - Non-MeritOffice of Human ResourcesBaltimore County Government308 Allegheny Ave.Towson, MD 21204

EXAMINATION PROCEDUREApplicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Conditions of Employment

Physical and Environmental ConditionsThe work of this position is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.

Medical Examination and Employment Background InvestigationApplicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity EmployerBaltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplaceAll Baltimore County offices are smoke free.

Drug free workplaceBaltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review

- Step increases may be granted on anniversary date based on satisfactory job performanceGeneral Increases

- Cost of living increases and adjustments may be granted as legislated.Longevity Increases

- In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance ProgramOur Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health InsuranceHealth Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending AccountsOpportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life InsuranceEmployees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

RetirementEmployees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid LeavePaid benefits listed below vary depending upon the Classification.

Sick LeaveVacation LeavePersonal LeaveHolidaysBereavement LeaveJury LeaveMilitary Leave

Baltimore County Employees Federal Credit UnionMembership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct DepositPayroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred CompensationNationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

DisclaimerThis is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the

Work History/Experience

section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.

I have read and acknowledge the above instructions.

02

Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered.

A resume will not be considered

in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

I have read and acknowledge the above statement.

03

Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

YesNo

04

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Yes, I am willing to accept these conditions of employmentNo, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government

05

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

I have read and acknowledge the above instructions

06

Baltimore County Government considers examples of qualifying experience for the Office Assistant position to be: medical secretary, legal secretary, legal assistant, administrative assistant, receptionist, data entry operator/clerk, account clerk, shop clerk, office clerk, medical billing clerk/assistant. I have read and understand the above statement.

YesNo

07

Select the option that best describes your education/experience.

High School diploma or an appropriate equivalent plus one year typing, word processing, or secretarial experience.I do not have any of the combinations of education and experience as described above.

08

Select the language(s), other than English, in which you are proficient in reading, writing and/or speaking. If you choose "Other" please list in the following question.

SpanishRussianOtherNot applicable.

09

If you chose "Other" in the previous question, list the languages other than Spanish, Russian or English with which you are proficient in speaking, reading and/or writing.If you chose "Not Applicable" enter N/A.

10

Do you have work experience handling sensitive and confidential information?

YesNo

11

Provide specific examples(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No" in the previous question, respond by entering N/A to this question.

12

Do you have experience working independently with minimal supervision?

YesNo

13

Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application.If you chose "No" in the previous question, respond by entering N/A to this question.

14

Do you have work experience entering, retrieving and editing information using data entry software?

YesNo

15

How would you describe your level of experience in customer service? Note: This experience MUST be included in your application in order to receive credit.

4 or less years' of customer service experience3 or less years' of customer service experience2 or less years' of customer service experience1 or less years' of customer service experienceI do not have any experience in customer service.

16

Provide specific examples(s) of the experience you have in a customer service position. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "I do not have any experience in customer service." in the previous question, respond by entering N/A to this question.

17

This position is essentially sedentary with occasional walking, lifting, or other restricted physical activity. Are you willing and able to accept this condition of employment?

YesNo

18

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.

Yes

Required Question