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HootSuite Media, Inc.

System Administrator

HootSuite Media, Inc., Vancouver, BC


We are seeking a Systems Administrator to join our dynamic IT team. In this role, you will be responsible for the support , maintenance, and enhancement of our IT infrastructure. Your expertise will ensure the stability, security, and efficiency of our systems, enabling our business to operate smoothly and securely.

WHAT YOU'LL DO:
  • Support, maintain and recommend improvements and advancements of IT Infrastructure services, including Tableau, our global data analytics platform, and Active Directory
  • Administer and maintain Single Sign On services through Okta, deploying new integrations and supporting existing integrations.
  • Administer, deploy, and secure corporate Windows Server infrastructure
  • Patch and support Windows clients
  • Manage and support macOS and WIndows clients leveraging our MDM solutions, JAMF, InTune & Automox
  • Evolve existing infrastructure using Infrastructure as Code practices and tooling such as upgrading repos, performing drift checks, identifying potentially new ways of putting the Terrafom / ansible repos, etc.
  • Maintain service implementation and support procedures and policies, including evaluation of existing practices, documentation, and training
  • Coordinate and implement software changes and upgrades to our corporate environment
  • Responsible for monitoring, backup, and restoration procedures for Active Directory
  • Provide technical support for employees and back-end system users
  • Participate in on-call rotation for Tier 1 services and IT specific security incidents


WHAT YOU'LL NEED:
  • Some practical experience with Identity Management within an enterprise environment
  • Experience with Windows server administration
  • Experience configuring and supporting a Windows Client deployment infrastructure
  • Experience using Powershell for server and client management
  • Experience with Infrastructure as Code (Terraform, Ansible)
  • Experience operating in a multi-tenant cloud infrastructure environment (AWS preferred)
  • Experience working in an Agile environment
  • Experience with G Suite, Jira, Confluence, Slack
  • Proven ability to translate technical issues into understandable language for end-users
  • Familiarity with Powershell, Shell, and Python
  • Familiarity with backup technologies
  • Familiarity with Jamf and MDM best practices
  • Familiarity with MFA technologies and practices
  • Hands on experience and understanding of a primarily SaaS-based organization
  • Willingness to learn new systems and vendors, as needed
  • Accountability: holds self and others accountable to meet commitments
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects


WHO YOU ARE:
  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.


In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-CK1

Canada Pay Range For This Role

$68,400-$95,800 CAD