Specializeddental
Dental Office Manager
Specializeddental, Chicago, Illinois, United States, 60290
OverviewThis position is primarily responsible for overseeing the daily activities of the dental office teams, including both front office and assistant teams.
ResponsibilitiesCore duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely mannerAssesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completionOversee processing of dental claims and manage EFT paymentsPlan, coordinate, and implement dental care for patients based on individual requirementsExplain treatment plans, payment plans to patients and Pre-authorizations submissions (Insurance and Patients)Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the dayImproves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gapsLead a team of clinical days (as well as being a team player), training, mentoring, and providing accountability to any and all performance concerns in a timely mannerCreate and manage administrative reports relating to financial health of facility for review with doctors and the leadership teamAssist in business development.Ensure OSHA and HIPAA compliance of the facility.
QualificationsQUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION:High school diploma or equivalentBachelor's degree preferredEXPERIENCE:Healthcare Operations experienceSupervisory experienceKnowledge of dental practice and procedures preferredKnowledge of dental software programs preferredCOMPETENCIES:To perform the job satisfactorily, an individual should demonstrate the following competencies:Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with othersCustomer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitmentsInterpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new thingsOral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questionsWritten Communication – Writes clearly and informatively; able to read and interpret written informationQuality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughnessDiversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environmentEthics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational valuesOrganizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversityPlanning/Organizing – Prioritizes and plans work activities; uses time efficientlyProfessionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitmentsQuality – Demonstrates accuracy and thoroughness; monitors own work to ensure qualitySafety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properlyAdaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on timeDependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
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ResponsibilitiesCore duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely mannerAssesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completionOversee processing of dental claims and manage EFT paymentsPlan, coordinate, and implement dental care for patients based on individual requirementsExplain treatment plans, payment plans to patients and Pre-authorizations submissions (Insurance and Patients)Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the dayImproves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gapsLead a team of clinical days (as well as being a team player), training, mentoring, and providing accountability to any and all performance concerns in a timely mannerCreate and manage administrative reports relating to financial health of facility for review with doctors and the leadership teamAssist in business development.Ensure OSHA and HIPAA compliance of the facility.
QualificationsQUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION:High school diploma or equivalentBachelor's degree preferredEXPERIENCE:Healthcare Operations experienceSupervisory experienceKnowledge of dental practice and procedures preferredKnowledge of dental software programs preferredCOMPETENCIES:To perform the job satisfactorily, an individual should demonstrate the following competencies:Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with othersCustomer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitmentsInterpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new thingsOral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questionsWritten Communication – Writes clearly and informatively; able to read and interpret written informationQuality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughnessDiversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environmentEthics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational valuesOrganizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversityPlanning/Organizing – Prioritizes and plans work activities; uses time efficientlyProfessionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitmentsQuality – Demonstrates accuracy and thoroughness; monitors own work to ensure qualitySafety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properlyAdaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on timeDependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
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