Manager, Learning Experience

OverviewWhen you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.As a Learning Experience Manager, you will design and develop online training courses, presentations, and other related content to effectively educate internal sales personnel/channel partners on the company’s full product portfolio including hardware, software, and technology services. This individual will author training materials for all products and solutions, sales skills training, and other projects to support corporate objectives. The Learning Experience Designer is responsible for creating and maintaining content for the Learning Management System by regularly posting and updating course materials and classes.ResponsibilitiesWork closely with subject matter experts to define learning objectives, strategy, and performance metrics which support company sales goals.Collaborate closely with Product Marketing to fully understand KYOCERA’s full line of products and business applications.Develop integrated learning and development plans for sales personnel that combine eLearning and virtual courses that deliver a best in class learning environment.Develop content with a focus on identifying consumer needs and effective selling strategies aligned to vertical or horizontal customer or market segments.Create content and learning plans for effective selling strategies that support company sales methodology.Write and design online courseware, interactive training exercises, certification exams, webinar presentations, and instructional videos in support of marketing and sales initiatives.Proactively identify training topics and programs that will effectively support MFP/Printer, Business Application, and Managed Document Services sales across all channels.Routinely update the Learning Management System website by posting and maintaining current course materials.Assist in instructor-led training sessions, webinar facilitation, and video production for new product/solution launches.Support field trainers (Solution Sales Instructors) with follow-ups and course content refreshes.QualificationsRequired:Minimum 1 year of experience in a Communications, Marketing, Sales, or Sales Support positionProficient with e-learning content creation software (Adobe Captivate or similar)Minimum 1 year experience with Learning Management SystemsProficient in Microsoft Office (Word, PowerPoint, Excel)Exceptional written and verbal communication skillsExcellent analytic/critical thinking skillsPosition is based out of the Fairfield, NJ headquarters officePreferred:Degree in Communications, Public Relations, or Marketing.Experience in the Office Technology industryExperience presenting and conducting webinarsBilingual (English and Spanish or Portuguese)NoteThis is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans, and/or individuals with disabilities are encouraged to apply.

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