Conference Center Event Coordinator

Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job Description:

This position is the gatekeeper to two main functions within Workplace Solutions, Scheduling Coordination and Workplace Solutions Center team. In this role, you will work closely and communicate daily with the team to ensure excellent customer service.Responsibilities:

Scheduling:Coordination of meeting/event space within McDonald’s Conference Center and Hamburger UniversityReserve Conference Center space in a timely manner through EMSWork closely with McDonald’s employee (customer) to schedule events, plan room setups, food and beverage options, help select catering menu, determine audio-visual needs.Work with the customer from start to finish with a high level of service.Superior multi-tasking skills, detail oriented, strong organizational skillsShow exemplary hospitality skills, a friendly, positive attitude, and be customer obsessedWorkplace Solutions Center:Manage facility service requests and customer calls via Facility Services Portal and OutlookTrack customer issues/activities in WS platforms, schedule appropriate vendor resources and escalate service requests to the appropriate functional team within Workplace Solutions.Provide technical support for platforms and services provided by WS such as Room Finder and the facility portals.Resolve problems requiring advanced problem-solving abilityHave an understanding of Workplace Solutions products and services and navigate WS computerized data entry systems.Cultivate and maintain on-going customer relationships such as MHQ employees, WS functional teams, Home Office employees, Regional/Divisional staff, Workplace Solutions Vendors.Take on projects and other responsibilities based on the needs of the department and companyQualifications:

Prefer 2 years of event booking experienceIdeal candidate should have a hospitality degree/or a combination of some college and experienceRefined verbal and written communication skillsTeam oriented and flexibleExceptional customer service in a fast-paced environmentAbility to handle demanding customers with professionalism and calm demeanorAdditional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact

mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case-by-case basis.McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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