Salesforce Business Analyst

JOB DESCRIPTION JOB SUMMARY: A direct response marketing and advertising agency is seeking an experienced Sr. Business Analyst to support our Salesforce CPQ implementation teams and help our teams meet business needs an organized, proactive approach. As a Sr. BA - Business Process Modeling and Salesforce Specialist, you will play a crucial role in analyzing and improving business processes, translating business needs into functional and technical requirements, and ensuring successful Salesforce project delivery aligned with organizational objectives. PRINCIPAL DUTIES AND RESPONSIBILITIES: Utilize your expertise in business process modeling techniques, such as BPMN (Business Process Model and Notation), to analyze and document current-state and future-state business processes, identifying areas for improvement and optimization Collaborate closely with stakeholders to gather requirements and elicit, analyze, and document business needs/objectives related to Salesforce implementations Work closely with cross-functional teams to translate business requirements into detailed functional and technical requirements, ensuring clarity, completeness, and alignment with best practices and industry standards Create and maintain business requirements documents (BRDs) that to foster clear communication and understanding among stakeholders Apply your knowledge of both waterfall and agile methodologies to ensure successful project delivery within the chosen framework Act as a liaison between business stakeholders and technical teams, facilitating effective communication, clarifying requirements, and ensuring seamless collaboration throughout the project lifecycle Stay up-to-date with the latest industry trends, Salesforce features, and CPQ enhancements, actively seeking opportunities to optimize business processes and improve efficiency WORKS CLOSELY WITH : Technical Program Manager, EDUCATION, SKILLS QUALIFICATIONS AND EXPERIENCE REQUIRED: 7 years of experience working as a Business Analyst, with a focus on business process modeling and business requirements documentation Strong proficiency in business process modeling techniques, such as BPMN Extensive experience working with both waterfall and agile methodologies, adept at applying the appropriate approach for requirements gathering, analysis, and documentation Experience working with Salesforce implementations, including CPQ functionality In-depth knowledge of the Salesforce CRM platform, including Sales Cloud, Service Cloud, and CPQ, with hands-on experience in defining detailed requirements for these modules Excellent interpersonal and communication skills, with the ability to effectively collaborate cross-functionally and with stakeholders at various levels Strong analytical and problem-solving skills to identify business needs, evaluate potential solutions, and propose effective strategies for Salesforce implementations ADDITIONAL EXPERIENCE: Direct marketing and/or nonprofit industry experience is a plus