TEKsystems
Technology Support Specialist
TEKsystems, New Brunswick, New Jersey, us, 08933
Description:
You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, and 10, as well as Mac OS Sierra 10.12 and High Sierra
We are a dynamic, fast-paced company with exciting growth opportunities. We value imagination, diversity, innovative thinking, and hard-working individuals.
About the Role
As a Technology Support Admin, you will be responsible for support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with internal and external personnel
This role reports to the Manager of Workstations Systems
You're excited about this opportunity because you will...
Identify, troubleshoot, analyze and resolve highly complex desktop computer problems
Escalate unresolved problems to Lead Technology Support Admin or Manager
Install equipment and software, and coordinates the work of others on installations
Perform system administration for desktop solutions.
Provide highly complex technical support to clients.
Act as key contact for internal IT groups in support of technical problem resolutions
Monitor network access, addresses data security, password generation and file access to forecast potential access risks.
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
Develop and produce installation documentation for the most complex applications.
Conduct research and recommends new technology solutions.
When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, ensure compliance of software licensing.
Perform other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
Desired Skills and Experience
We're excited about you because...
You have work experience in supporting MS Windows 7, 8.1, 10.
You have previous support or deployment experience in a windows-based enterprise or retail environment.
You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
You have the confidence to follow detailed documentation accurately and efficiently.
You work well in a fast paced, collaborative environment
Hours-
Tuesday – Friday, 10:30 am – 7 pm, Saturday 7 am – 3:30 pm
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
Skills:
Windows, hardware, printers, Macs
Top Skills Details:
Windows,hardware,printers
Additional Skills & Qualifications:
A Bachelor's Degree is highly preferred.
Candidates need to have excellent communication skills.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
You will be part of the Workstation Support Team responsible for providing End-user Computing support to all the Corporate Offices, Distribution Centers and Delivery hubs located in the region. We support a wide variety of devices including PC and Apple Laptops and Desktops, Wired and Wireless Printers, Handheld RF Devices, Avaya Phones, etc. We also support multiple OS systems including MS Windows 7, 8.1, and 10, as well as Mac OS Sierra 10.12 and High Sierra
We are a dynamic, fast-paced company with exciting growth opportunities. We value imagination, diversity, innovative thinking, and hard-working individuals.
About the Role
As a Technology Support Admin, you will be responsible for support of hardware, software, and operating systems for PC and Apple based computing platforms. Provides complex technical support for end-user clients. Troubleshoots complex problems using scripts and checklists as guides. Supports mobile workforce. Performs user training. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. You will also interact with internal and external personnel
This role reports to the Manager of Workstations Systems
You're excited about this opportunity because you will...
Identify, troubleshoot, analyze and resolve highly complex desktop computer problems
Escalate unresolved problems to Lead Technology Support Admin or Manager
Install equipment and software, and coordinates the work of others on installations
Perform system administration for desktop solutions.
Provide highly complex technical support to clients.
Act as key contact for internal IT groups in support of technical problem resolutions
Monitor network access, addresses data security, password generation and file access to forecast potential access risks.
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems.
Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
Develop and produce installation documentation for the most complex applications.
Conduct research and recommends new technology solutions.
When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, ensure compliance of software licensing.
Perform other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
Desired Skills and Experience
We're excited about you because...
You have work experience in supporting MS Windows 7, 8.1, 10.
You have previous support or deployment experience in a windows-based enterprise or retail environment.
You have experience with configuring, administrating, and troubleshooting PC, Desktop and Production printers, Wired and Wireless Zebra Printers, Motorola/Symbol RF Devices.
Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
You have the confidence to follow detailed documentation accurately and efficiently.
You work well in a fast paced, collaborative environment
Hours-
Tuesday – Friday, 10:30 am – 7 pm, Saturday 7 am – 3:30 pm
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
Skills:
Windows, hardware, printers, Macs
Top Skills Details:
Windows,hardware,printers
Additional Skills & Qualifications:
A Bachelor's Degree is highly preferred.
Candidates need to have excellent communication skills.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.