Jones Lang Lasalle
Vendor Manager
Jones Lang Lasalle, Minneapolis, Minnesota, United States, 55400
Vendor Manager Job DescriptionThe Vendor Manager is the day-to-day key contributor to a successful partnership with third party suppliers for IFM Services. This role interfaces closely with IFM field personnel, Supply Chain and Procurement, client, and vendors to ensure a strong mutually beneficial relationship.
Responsibilities
Vendor Management
of Facility Management (FM) providers
Full adoption
of a new work order technology system (Corrigo) and provide training to FM providers
Develop and drive
FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies
Leverage data
from various systems to develop scorecards integrating reports from surveys, operations data, and other data sources
Facilitate vendor review meetings
and hold fact-based, diplomatic, and frank discussions with vendors regarding opportunities for improvement
Spearhead internal process improvements
identified through collaboration with suppliers
Ensure supporting documentation is "audit ready"
to meet client's quarterly audit cycle deliverables
Key user
for supplier financial risk management software platform
Single point of contact
for account supply chain team to:
Client subcontractor vendor management program manager
Operations team regarding work order management activities and escalated vendor issues
Firm and client supplier diversity program managers
Manage and develop
strategic vendor relationships through a quarterly business review (QBR) process to drive performance, value, and innovation for key recurring service categories such as landscaping, snow removal, and pest control
Develop Key Performance Indicators (KPI)
and Service Level Agreements (SLA) for strategic suppliers in key categories
Form cross-functional teams
to address vendor management challenges in a holistic fashion
Communicate
with the senior management team regarding vendor performance and relationships
Manage special projects
as requested
Qualifications
Bachelor's degree
or the equivalent is preferred
3+ years
Vendor Management experience
for FM services
Presentation skills
and professional communication-style both written and verbal
Financial Acumen
Supply chain experience
(purchasing, procurement, sourcing, vendor management) is required
Orientation and balance
of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking is required
Experience working with
hard and soft services
categories, particularly real estate services within Facilities Management and Project Management service lines, is preferred
Knowledge of
service contracts and compliance issues
in a financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet) is preferred
Experience developing
scope of work (SOW), KPI, and SLA documents
is preferred
Analytical toolkit
including data sourcing from operations systems, advanced MS Excel, and MS Access is preferred
JLL Is an Equal Opportunity Employer. JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall, and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veterans status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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Responsibilities
Vendor Management
of Facility Management (FM) providers
Full adoption
of a new work order technology system (Corrigo) and provide training to FM providers
Develop and drive
FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies
Leverage data
from various systems to develop scorecards integrating reports from surveys, operations data, and other data sources
Facilitate vendor review meetings
and hold fact-based, diplomatic, and frank discussions with vendors regarding opportunities for improvement
Spearhead internal process improvements
identified through collaboration with suppliers
Ensure supporting documentation is "audit ready"
to meet client's quarterly audit cycle deliverables
Key user
for supplier financial risk management software platform
Single point of contact
for account supply chain team to:
Client subcontractor vendor management program manager
Operations team regarding work order management activities and escalated vendor issues
Firm and client supplier diversity program managers
Manage and develop
strategic vendor relationships through a quarterly business review (QBR) process to drive performance, value, and innovation for key recurring service categories such as landscaping, snow removal, and pest control
Develop Key Performance Indicators (KPI)
and Service Level Agreements (SLA) for strategic suppliers in key categories
Form cross-functional teams
to address vendor management challenges in a holistic fashion
Communicate
with the senior management team regarding vendor performance and relationships
Manage special projects
as requested
Qualifications
Bachelor's degree
or the equivalent is preferred
3+ years
Vendor Management experience
for FM services
Presentation skills
and professional communication-style both written and verbal
Financial Acumen
Supply chain experience
(purchasing, procurement, sourcing, vendor management) is required
Orientation and balance
of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking is required
Experience working with
hard and soft services
categories, particularly real estate services within Facilities Management and Project Management service lines, is preferred
Knowledge of
service contracts and compliance issues
in a financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet) is preferred
Experience developing
scope of work (SOW), KPI, and SLA documents
is preferred
Analytical toolkit
including data sourcing from operations systems, advanced MS Excel, and MS Access is preferred
JLL Is an Equal Opportunity Employer. JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall, and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veterans status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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