Senior Program Manager, FM Services

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Reporting daily to the AMER IFM Programs Lead, the Senior Program Delivery Manager (SPDM) for FM Services will oversee third party supplier (3P) services for across the region. The SPDM for FM Services provides service line oversight, supplier management, and financial oversight for all FM Service activities. They will drive existing and new initiatives ensuring that stakeholders are consulted and kept apprised of status, that financial impact is documented, and that operations teams are prepared in terms of change management and tools for success. The candidate should possess strong program management skills and is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). The candidate will work to understand the customer experience and lead vendors and IFM teams in reducing defects, streamlining service, and adding value for customers.Essential Duties & ResponsibilitiesLeads program focused on supplier management for Janitorial, Pest Control, Interior Plants, Shredding, Waste Management, and other soft service suppliers as assigned.Ensures services are managed and delivered consistently by building strong connections to site-based teams and creating and reinforcing processes that promote clear understanding of supplier scope, billing validation methods, and escalation paths.Ensures suppliers are managed strictly in line with both IFM and client contracts, and associated agreed KPIs and SLAs.Owns development, evolution, and promoting of program SOP's and remit.Provides strategic vision for how to improve program management and services delivered.Demonstrates high energy for the business and the ability to energize internal and external partners to improve performance and customer impact.Leads medium to large, complex cross-functional initiatives and programs end-to-end using a formal project management office (PMO) process.Ensures all functions remain on schedule and issues are escalated and resolved for successful delivery of initiatives and program objectives.Maintains client relationships and manages conflict resolution.Maintains on-site presence and ensures vendor team’s service performance criteria are being met.Identifies and addresses areas of concern regarding potential liabilities and risks.Facilitates key communication meetings for the program and assigned initiatives.Works with sourcing team to run request for proposals for services on a regular cadence and in partnership with the client stakeholders.Works with sourcing team, client organization, and suppliers to increase diversity spend where possible and in support of organization goals.Seek to identify and propose efficiencies within category service delivery that improve customer outcomes and/or bring financial savings.Responsible for program-related quarterly business review (QBR) reporting and financial tracking/reporting of assigned area.Responsible for tracking and collecting supplier progress through data metrics.Manages internal and external relationships in support of program.Provide consultation on complex medium to large scale projects that integrate into an organized program.Leads by example and demonstrates behaviors consistent with the company's values.Demonstrates continuous effort to improve operations, service levels, and streamline work process.Other duties may be assigned.QualificationsBachelor Degree from an accredited institution.Minimum three years’ experience in commercial real estate or comparable industry, with exposure to supplier management, contract management, janitorial, flooring, waste management, pest control and shredding services.Facility Management industry recognized related qualifications/certifications preferred.Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOP’s, in client’s distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.Requires in-depth knowledge of financial terms and principles. Ability to forecast and articulate guidance to IFM counterparts in preparation of budgets and monthly reporting. Conduct financial/business analysis including the preparation of reports.Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.Strong interpersonal skills with the ability to interact with executive level internal & external clients.Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business.Proficiency with Microsoft Office products.Assumes complete responsibility for assignments of moderate complexity, and continues to aggressively improve skill base.Position will work primarily at client site with potential daily stakeholder interaction.Travel as needed.Estimated total compensation range for this position is:

129,500.00 – 187,800.00 USD per year.The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:

On-site – Seattle, WA.Job Tags:

GREF.If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributions.Comprehensive Medical, Dental & Vision Care.Paid parental leave at 100% of salary.Paid Time Off and Company Holidays.

#J-18808-Ljbffr