IT Help Desk

DescriptionSee What We're All AboutEncompass is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York, Dallas, and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!PerksThe Encompass Family - check out Who We Are to become a part of it!Team member appreciation events and recognition programsCasual dress codeAll the traditional benefits like health insurance, life, short- and long-term disability - we care about your wellbeing!401k/401k match, and paid time away - we'd love you to stay with us forever!Discounts on all our merchandise plus a variety of other cool special deals with area businesses.The Jobat aGlanceAs theIT Help Desk (internally known as I Fix Everything in the DC)youwill monitor and supportunderlying infrastructure for Encompass as well asnetwork support and mobile scanners & printers. You willset up inexperienced users, assistend users with password changes, and support our network in the distribution.A Typical DaySupportend usersand infrastructure such as HP, Zebra printersandhandheld scannersSupportAll levels of Encompass end users andinfrastructure such as all in one touch screen devices and network equipment & printers.Troubleshoot shipping and receiving stationsAnalyze and preform equipment repairsSupport new user set up to troubleshoot and resolve issuesAid in password changesand resetsField support tickets in JIRA Service deskTo Land This OpportunityYou have 2+ years of experience in a technical support rolesuch as Help Desk, IT Remote Support, or Systems OperatorYouare passionate about technology anddemonstrate vast knowledge ofworking incomputers, hardware troubleshooting, and Windows Desktop operating systems including MS OfficeYoupossess an exceptional understatingof TeamViewer, Windows Servers, Active Directory and basic Networking topologiesYou're an all-star communicatorand are fluent in English (both written and verbal),and enjoy problem solvingYou're a multi-tasking pro wholovesworking on multiple projects simultaneously and juggling prioritiesYou're able to work in office at our Lawrenceville, GA distribution centerEncompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.