DoorDash
Engineering Manager, Consumer Fraud
DoorDash, San Francisco, California, United States, 94199
The Consumer Fraud team plays a critical role in protecting both the company’s financial health and customer trust. Our mission is to ensure that every customer interaction on our platform – whether through credit & refund, promotions, trials, or referrals – is fair, transparent, and free from fraud.Our vision is to empower customer growth and satisfaction by streamlining the processes rich in incentives across all consumer verticals, including restaurant, retail, and grocery. As the robust shield against consumer fraud, we aim to offer seamless, industry-leading solutions that not only delight our customers but also safeguard the integrity and financial well-being of DoorDash.About the Role
DoorDash is looking for an Engineering Manager to lead the Consumer Fraud team. This team is responsible for developing fraud-related experiences, fraud detections, and verification flows. You will be instrumental in:Enhancing Customer Trust:
Delivering a premium experience to our customers while protecting their interactions transparently on the marketplace.Combating Fraud:
Fostering positive behaviors within our community and ensuring all users understand the significant impact of their actions on our ecosystem.Streamlining Customer Interactions:
Guaranteeing that any challenges our customers face are resolved smoothly and efficiently.Developing Scalable Solutions:
Crafting versatile, plug-and-play solutions that empower both our internal teams and non-engineering partners to effectively pinpoint, evaluate, and counteract fraud. Leveraging machine learning models and generative AI solutions that enable intelligent signal analysis, rapid anti-fraud response, and fraud review automations.As an Engineering Manager, you will partner closely with Product, Design, Analysts, and Operations partners to define the roadmap to build anti-fraud mechanisms with minimal UX friction. You will manage a team of backend engineers to build advanced fraud prevention solutions and solve challenging technical problems.You're excited about this opportunity because you will…
Lead and grow a team of exceptional backend engineers delivering scalable and user-friendly engineering solutionsCollaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmapProvide architectural guidance and professional development for a team of 6+Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinkingOversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive teamWe're excited about you because you have…
BS, M.S., or PhD in Computer Science or related field3+ years of experience in people management leading backend teams8+ years of industry experienceExtensive experience as an engineer in a fast-paced, product-focused development environmentExperience with distributed system design, system scaling, and performance optimizationHands-on leadership and strong product intuitionHumility - willing to get into the details and open to feedbackGrowth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth settingAdaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolveCompensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.To learn more about our benefits, visit our careers page.The base pay for this position ranges from $171,600 to $252,400 USD.About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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DoorDash is looking for an Engineering Manager to lead the Consumer Fraud team. This team is responsible for developing fraud-related experiences, fraud detections, and verification flows. You will be instrumental in:Enhancing Customer Trust:
Delivering a premium experience to our customers while protecting their interactions transparently on the marketplace.Combating Fraud:
Fostering positive behaviors within our community and ensuring all users understand the significant impact of their actions on our ecosystem.Streamlining Customer Interactions:
Guaranteeing that any challenges our customers face are resolved smoothly and efficiently.Developing Scalable Solutions:
Crafting versatile, plug-and-play solutions that empower both our internal teams and non-engineering partners to effectively pinpoint, evaluate, and counteract fraud. Leveraging machine learning models and generative AI solutions that enable intelligent signal analysis, rapid anti-fraud response, and fraud review automations.As an Engineering Manager, you will partner closely with Product, Design, Analysts, and Operations partners to define the roadmap to build anti-fraud mechanisms with minimal UX friction. You will manage a team of backend engineers to build advanced fraud prevention solutions and solve challenging technical problems.You're excited about this opportunity because you will…
Lead and grow a team of exceptional backend engineers delivering scalable and user-friendly engineering solutionsCollaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmapProvide architectural guidance and professional development for a team of 6+Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinkingOversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive teamWe're excited about you because you have…
BS, M.S., or PhD in Computer Science or related field3+ years of experience in people management leading backend teams8+ years of industry experienceExtensive experience as an engineer in a fast-paced, product-focused development environmentExperience with distributed system design, system scaling, and performance optimizationHands-on leadership and strong product intuitionHumility - willing to get into the details and open to feedbackGrowth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth settingAdaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolveCompensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.To learn more about our benefits, visit our careers page.The base pay for this position ranges from $171,600 to $252,400 USD.About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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