Packard Children’s Health Alliance (PCHA)
Multi-Specialty Site Manager II - Multi Specialty - Pediatrics - Full Time
Packard Children’s Health Alliance (PCHA), Capitola, California, United States, 95010
Who We ArePackard Children’s Health Alliance (PCHA)
is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area.
We’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists.
Administrative Support (PCHA)The Site Manager will have responsibility for the daily operations of designated PCHA multi-specialty clinic location(s), including implementation and monitoring of patient experience standards, registration and scheduling activities, clinic expenses and finance goals, revenue cycle, EMR, human resources, physician interaction and communication, process and profitability improvements, strategic planning, clinic management and development/marketing. Reporting to the Director of Practice Operations, the Site Manager will interface directly with Packard Children’s Health Alliance (PCHA) and Lucille Packard Children’s Hospital (LPCH) leadership teams, members of the surrounding medical community, as well as daily contact with physicians, allied health professionals and their Practice Managers to support all clinic goals.
Essential Functions
Working with PCHA and LPCH staff, provides oversight to all aspects of daily operations within the clinic.
Partners with PCHA Administration, Practice Managers and physicians to develop strategic, financial and tactical plans and objectives for the practices; meets agreed upon goals.
Ensures that all PCHA, LPCH, regulatory agency, quality policies and requirements are met.
Responsible for the recruitment, training, scheduling, coaching and counseling of clinic staff; promotes a high functioning team environment by monitoring job performance, communicating job expectations and policies and procedures, and creating a culture of accountability.
Actively and constructively participates in PCHA management teams and other interdepartmental meetings to assure efficient workflows across departments are achieved.
Develops and monitors clinic budget for controlling operational and capital expenses.
Determines appropriate access for patient flow and analyzes needs for the clinic to guarantee quality patient care.
Works with the LPCH Physician Partner Relations team to mitigate any roadblocks for incoming referrals into the clinic.
Works collaboratively with the physicians and allied health professionals, including efficient communication to develop protocols and procedures to assure optimal clinical workflows.
Adheres fully to corporate policies governing voicemail, HIPAA and network access as well as those protecting the privacy of patients.
Listens to patient complaints, offering resolution with a positive outcome. Monitors patient experience metrics and reports out monthly on specific action planning to positively impact patient satisfaction scores.
Oversees patient scheduling, registration, POS payment collection, billing and EMR/recordkeeping and ensures timely completion of work assignments in accordance with established timelines.
Coordinates and implements space planning and construction or other special projects.
In collaboration with Practice Managers, orders clinical, office and stationary supplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment for physicians and staff.
Abides by all PCHA guidelines including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with PCHA policies, and licensure and health screenings.
Provides timely reporting status of Standard Work from the Ambulatory dashboard to include patient satisfaction scores, open encounters, work queues, front end edits, budget, variance, EPIC dashboard, no show rates, visits, P-Card, website (group/reviews) and referrals.
Other duties as assigned and/or operationally may be required to cover other sites as requested by the Director of Practice Operations.
May be required to travel to other clinic locations as needed.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education:
High School Diploma required, Bachelor’s degree preferred.
Experience:
Minimum 3 years’ experience in health care, business management, clinical services, or related field; equivalent combination of education and/or work experience acceptable.
Knowledge, Skills and Abilities
Understanding of medical clinic operations, compliance, and quality requirements related to provision of health care services.
Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
Ability to operate collaboratively across all functions and levels in the Medical Group, the Stanford Children’s Health enterprise and community.
Demonstrated success interacting and working with all levels of staff, providers and management. Must have highly developed leadership abilities and a reputation for entrepreneurial spirit.
Also requires strong communication skills and experience/knowledge in financial management and the latest process improvement tools.
Pay RangeCompensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (1.0 FTE): $106,974 to $133,723
Equal Opportunity EmployerWe value diversity. Our employees represent many backgrounds and bring different perspectives to the work environment. These perspectives lead to new ideas, creativity, growth, and add value to the organization. We strive for an organization where everyone is treated with dignity and respect.
Packard Children’s Health Alliance offers equal employment opportunity to employees and applicants by prohibiting unlawful discrimination and harassment on the basis of Ancestry, Age (40 and above), Color, Disability (mental and physical, including HIV and AIDS), Genetic Information, Gender, Gender Identity (including transition status), and Gender Expression, Marital Status, Medical Condition (including cancer, or a record or history of cancer), Military or Veteran Status, National Origin (includes language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), Race, Religion (including religious dress and grooming practices), Sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), Citizenship, Primary Language, Immigration Status, and Sexual Orientation, the perception of any of the above, or any other basis protected by federal, state, or local law or ordinance, or regulation.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.
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is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area.
We’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists.
Administrative Support (PCHA)The Site Manager will have responsibility for the daily operations of designated PCHA multi-specialty clinic location(s), including implementation and monitoring of patient experience standards, registration and scheduling activities, clinic expenses and finance goals, revenue cycle, EMR, human resources, physician interaction and communication, process and profitability improvements, strategic planning, clinic management and development/marketing. Reporting to the Director of Practice Operations, the Site Manager will interface directly with Packard Children’s Health Alliance (PCHA) and Lucille Packard Children’s Hospital (LPCH) leadership teams, members of the surrounding medical community, as well as daily contact with physicians, allied health professionals and their Practice Managers to support all clinic goals.
Essential Functions
Working with PCHA and LPCH staff, provides oversight to all aspects of daily operations within the clinic.
Partners with PCHA Administration, Practice Managers and physicians to develop strategic, financial and tactical plans and objectives for the practices; meets agreed upon goals.
Ensures that all PCHA, LPCH, regulatory agency, quality policies and requirements are met.
Responsible for the recruitment, training, scheduling, coaching and counseling of clinic staff; promotes a high functioning team environment by monitoring job performance, communicating job expectations and policies and procedures, and creating a culture of accountability.
Actively and constructively participates in PCHA management teams and other interdepartmental meetings to assure efficient workflows across departments are achieved.
Develops and monitors clinic budget for controlling operational and capital expenses.
Determines appropriate access for patient flow and analyzes needs for the clinic to guarantee quality patient care.
Works with the LPCH Physician Partner Relations team to mitigate any roadblocks for incoming referrals into the clinic.
Works collaboratively with the physicians and allied health professionals, including efficient communication to develop protocols and procedures to assure optimal clinical workflows.
Adheres fully to corporate policies governing voicemail, HIPAA and network access as well as those protecting the privacy of patients.
Listens to patient complaints, offering resolution with a positive outcome. Monitors patient experience metrics and reports out monthly on specific action planning to positively impact patient satisfaction scores.
Oversees patient scheduling, registration, POS payment collection, billing and EMR/recordkeeping and ensures timely completion of work assignments in accordance with established timelines.
Coordinates and implements space planning and construction or other special projects.
In collaboration with Practice Managers, orders clinical, office and stationary supplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment for physicians and staff.
Abides by all PCHA guidelines including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with PCHA policies, and licensure and health screenings.
Provides timely reporting status of Standard Work from the Ambulatory dashboard to include patient satisfaction scores, open encounters, work queues, front end edits, budget, variance, EPIC dashboard, no show rates, visits, P-Card, website (group/reviews) and referrals.
Other duties as assigned and/or operationally may be required to cover other sites as requested by the Director of Practice Operations.
May be required to travel to other clinic locations as needed.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education:
High School Diploma required, Bachelor’s degree preferred.
Experience:
Minimum 3 years’ experience in health care, business management, clinical services, or related field; equivalent combination of education and/or work experience acceptable.
Knowledge, Skills and Abilities
Understanding of medical clinic operations, compliance, and quality requirements related to provision of health care services.
Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
Ability to operate collaboratively across all functions and levels in the Medical Group, the Stanford Children’s Health enterprise and community.
Demonstrated success interacting and working with all levels of staff, providers and management. Must have highly developed leadership abilities and a reputation for entrepreneurial spirit.
Also requires strong communication skills and experience/knowledge in financial management and the latest process improvement tools.
Pay RangeCompensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (1.0 FTE): $106,974 to $133,723
Equal Opportunity EmployerWe value diversity. Our employees represent many backgrounds and bring different perspectives to the work environment. These perspectives lead to new ideas, creativity, growth, and add value to the organization. We strive for an organization where everyone is treated with dignity and respect.
Packard Children’s Health Alliance offers equal employment opportunity to employees and applicants by prohibiting unlawful discrimination and harassment on the basis of Ancestry, Age (40 and above), Color, Disability (mental and physical, including HIV and AIDS), Genetic Information, Gender, Gender Identity (including transition status), and Gender Expression, Marital Status, Medical Condition (including cancer, or a record or history of cancer), Military or Veteran Status, National Origin (includes language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), Race, Religion (including religious dress and grooming practices), Sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), Citizenship, Primary Language, Immigration Status, and Sexual Orientation, the perception of any of the above, or any other basis protected by federal, state, or local law or ordinance, or regulation.
This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.
#J-18808-Ljbffr