Technical Support Consultant

JOB REQUIREMENTS: Job Summary: The College of Letters and Science (L&S) is the heart of UW-Madison and home to a tremendous breadth and depth of departments and degree-granting programs in the humanities; natural, physical, and mathematical sciences; social sciences; and the computing, data, and information sciences. Join L&S for an exciting role and provide multi-faceted IT support to faculty, staff, and graduate students, while also overseeing a small team of student technicians who assist in that service. The person in this position will work collaboratively with four other members of the Technical Support team for the College of Letters & Science (L&S) in the Information Technology Serivces (ITS) unit. They will also play a role in helping shape our services and spaces to meet the ever-evolving needs of our instructors and students. The Technical Support Consultant will report to the IT Manager of the Technical Support and Service Desk teams. On a day-to-day basis, the Technical Support Consultant will primarily work with two other support consultants to handle IT support requests that come into our help desk. The work will be hands-on, technical, consultative, or all of the above. Additionally, this person will provide primary oversight of a small team of student hourly employees, working with colleagues to hire, schedule, train, and supervise that team. The College of Letters & Science Information Technology Services (L&S ITS) unit is dedicated to advancing teaching, learning, research in the College. Our multifaceted teams collaborate closely with faculty, staff, and graduate students. We provide essential services, including cybersecurity and departmental support, while tailoring assistance to enhance the user experience. Our work is rooted in a deep appreciation for the diversity of L&S and a firm belief in the value of collaborative relationships that enable the teaching, learning, and research of the University. The successful candidate will have excellent organizational and problem-solving skills, exhibit both attention to detail and big-picture perspective, and have the ability to develop effective working relationships with a wide variety of faculty,... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F645362F1AEB40B5