Google Inc.
Customer Experience Research Lead, Customer Experience Research
Google Inc., San Francisco, California, United States, 94199
Customer Experience Research Lead, Customer Experience Research
corporate_fare
Google
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Mountain View, CA, USA; Atlanta, GA, USA; +5 moreApplyMinimum Qualifications:
Bachelor's degree in a research or quantitative field (e.g., Social Sciences, Statistics, Mathematics, Bioinformatics, Economics, etc.) or equivalent practical experience.3 years of experience designing, scoping, executing, and delivering research and analysis projects.3 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations.Experience managing research and measurement agencies.Preferred Qualifications:
Experience in quantitative research and statistical methods including sampling, weighting, statistical testing on discrete and continuous data, and experimental design.Experience in qualitative research and text analysis methods including Natural Language Processing (NLP), and machine learning.Knowledge in the digital advertising space and with Google Ads products.Knowledge of Python.Ability to influence executive decision making.About the Job
Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.As part of the Customer Experience team, you will be defining and leading global research among Google’s advertising ecosystem partnering with executives and cross-functional senior leaders across Google’s Support, Product, Engineering, Brand and Sales organizations to bring insights to the business. You will develop an understanding of business objectives, risks, challenges, and opportunities to ensure that research efforts are supportive of business decision making.The mission of the Customer Experience (CX) lab within Customer and Business Intelligence is to understand and improve the Customer Experience by uncovering data-driven actionable insights for Google’s Advertising products. We are a team of Researchers, Strategists, and Operations Managers conducting advertiser research and data analytics. We measure customers’ sentiment across the Ads Ecosystem and work cross-functionally with Product, Marketing, Sales, and Support organizations to drive actionability.The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.The US base salary range for this full-time position is $108,000-$158,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Responsibilities
Build partnership with senior leaders across Google’s Support, Product, Engineering, Brand and Sales organizations.Lead quantitative customer surveys or qualitative research projects, including study design, development, execution, analysis, insights development, and insights sharing.Ensure that survey research studies measure and report on metrics and insights yielded using scientific standards and best practices for instrument design, assessment, quality control, and analysis.Message insights through written reports, self-service dashboards, and compelling stakeholder presentations.Contribute to the continuous improvement of existing survey research offerings, methods, processes, and to the development of new offerings.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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corporate_fare
place
Mountain View, CA, USA; Atlanta, GA, USA; +5 moreApplyMinimum Qualifications:
Bachelor's degree in a research or quantitative field (e.g., Social Sciences, Statistics, Mathematics, Bioinformatics, Economics, etc.) or equivalent practical experience.3 years of experience designing, scoping, executing, and delivering research and analysis projects.3 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations.Experience managing research and measurement agencies.Preferred Qualifications:
Experience in quantitative research and statistical methods including sampling, weighting, statistical testing on discrete and continuous data, and experimental design.Experience in qualitative research and text analysis methods including Natural Language Processing (NLP), and machine learning.Knowledge in the digital advertising space and with Google Ads products.Knowledge of Python.Ability to influence executive decision making.About the Job
Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.As part of the Customer Experience team, you will be defining and leading global research among Google’s advertising ecosystem partnering with executives and cross-functional senior leaders across Google’s Support, Product, Engineering, Brand and Sales organizations to bring insights to the business. You will develop an understanding of business objectives, risks, challenges, and opportunities to ensure that research efforts are supportive of business decision making.The mission of the Customer Experience (CX) lab within Customer and Business Intelligence is to understand and improve the Customer Experience by uncovering data-driven actionable insights for Google’s Advertising products. We are a team of Researchers, Strategists, and Operations Managers conducting advertiser research and data analytics. We measure customers’ sentiment across the Ads Ecosystem and work cross-functionally with Product, Marketing, Sales, and Support organizations to drive actionability.The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.The US base salary range for this full-time position is $108,000-$158,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Responsibilities
Build partnership with senior leaders across Google’s Support, Product, Engineering, Brand and Sales organizations.Lead quantitative customer surveys or qualitative research projects, including study design, development, execution, analysis, insights development, and insights sharing.Ensure that survey research studies measure and report on metrics and insights yielded using scientific standards and best practices for instrument design, assessment, quality control, and analysis.Message insights through written reports, self-service dashboards, and compelling stakeholder presentations.Contribute to the continuous improvement of existing survey research offerings, methods, processes, and to the development of new offerings.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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