Insight Global
Senior Application Analyst
Insight Global, Louisville, Kentucky, us, 40201
Job Description
Day to Day:
In this role, the individual meets with users to understand their needs, evaluates possible solutions, and analyzes the impact of changes and modifications to the organizations applications. They manage the support ticket backlog, prioritizing effectively to meet client service levels. Additionally, they track project status and update related documentation, supporting the continuous creation and updating of support materials. By identifying trends in issues, they proactively suggest options to prevent future occurrences. They analyze and prioritize requirements to ensure alignment with business objectives and recommend solutions to improve business process efficiency. The role involves providing ongoing support to both internal business users and external customers, maintaining relationships with IT, business, and external resources. They test program changes for impact in the development environment and maintain system software through upgrades and enhancements. Furthermore, they manage or administer application configurations and troubleshoot or resolve application issues, often collaborating with IT resources and customers in the resolution process. Minimum pay starts at 25/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must Haves
Bachelor degree in Technology or related field
6+ years' experience with application management, administration with the following: Hiland OnBase, DocuSign, Smartsheet, Power Apps (PowerBI; Fabric), Microsoft Teams and other low code platforms
5+ years of experience gathering business requirements from internal and external stakeholders, recommending technical solutions, and overseeing the process to resolution. Plusses
Previous background working in local government null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Day to Day:
In this role, the individual meets with users to understand their needs, evaluates possible solutions, and analyzes the impact of changes and modifications to the organizations applications. They manage the support ticket backlog, prioritizing effectively to meet client service levels. Additionally, they track project status and update related documentation, supporting the continuous creation and updating of support materials. By identifying trends in issues, they proactively suggest options to prevent future occurrences. They analyze and prioritize requirements to ensure alignment with business objectives and recommend solutions to improve business process efficiency. The role involves providing ongoing support to both internal business users and external customers, maintaining relationships with IT, business, and external resources. They test program changes for impact in the development environment and maintain system software through upgrades and enhancements. Furthermore, they manage or administer application configurations and troubleshoot or resolve application issues, often collaborating with IT resources and customers in the resolution process. Minimum pay starts at 25/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Must Haves
Bachelor degree in Technology or related field
6+ years' experience with application management, administration with the following: Hiland OnBase, DocuSign, Smartsheet, Power Apps (PowerBI; Fabric), Microsoft Teams and other low code platforms
5+ years of experience gathering business requirements from internal and external stakeholders, recommending technical solutions, and overseeing the process to resolution. Plusses
Previous background working in local government null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.