Exiger
Implementation Manager
Exiger, Richmond, Virginia, United States, 23214
The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.
What You'll Do:Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.Drive internal process focused initiatives ensuring consistent standards are adopted across the practiceProvide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.Maintain a thorough knowledge of Exiger's Core products, services and strategic servicesAd-hoc and other projects and responsibilities may be added at the manager's discretionWork closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.
Who You Are:You possess a high level of initiative and self-motivation, especially in a team environmentYou understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and complianceYou lead inspirational, tailored presentations in a customer-facing environmentYou articulate complex ideas clearly and concisely, in written and verbal EnglishYou balance multiple priorities while maintaining a strategic mindsetYou have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk ManagementYou have strong client/customer management skillsYou have excellent presentation and facilitation skillsYou demonstrated strength in issue management and customer relationship skills
What You'll Need:Minimum 1-5 years of experience in project management and implementationsExperience with compliance, supply chain risk management, third-party risk management or due diligenceConsulting experience is a plusBachelor's Degree in a relevant fieldMust be a US citizenHave the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)Have the ability to perform data auditing and validationTo be proficient in Microsoft Office SuiteFamiliarity with Project Management methodologiesHave the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
#LI-HybridThis is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
What You'll Do:Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.Drive internal process focused initiatives ensuring consistent standards are adopted across the practiceProvide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.Maintain a thorough knowledge of Exiger's Core products, services and strategic servicesAd-hoc and other projects and responsibilities may be added at the manager's discretionWork closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.
Who You Are:You possess a high level of initiative and self-motivation, especially in a team environmentYou understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and complianceYou lead inspirational, tailored presentations in a customer-facing environmentYou articulate complex ideas clearly and concisely, in written and verbal EnglishYou balance multiple priorities while maintaining a strategic mindsetYou have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk ManagementYou have strong client/customer management skillsYou have excellent presentation and facilitation skillsYou demonstrated strength in issue management and customer relationship skills
What You'll Need:Minimum 1-5 years of experience in project management and implementationsExperience with compliance, supply chain risk management, third-party risk management or due diligenceConsulting experience is a plusBachelor's Degree in a relevant fieldMust be a US citizenHave the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)Have the ability to perform data auditing and validationTo be proficient in Microsoft Office SuiteFamiliarity with Project Management methodologiesHave the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
#LI-HybridThis is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.