New Perspective Senior Living
Executive Director Specialist
New Perspective Senior Living, Minnetonka, Minnesota, United States, 55345
Why New Perspective Senior Living?
A career with a purpose starts here!
This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.
Position Summary
The Executive Director Specialist (EDS) oversees and is responsible for all operations, departments, and programs within an assigned community. The EDS is assigned to a community on a temporary/as needed basis, generally, but not limited to, when the executive director (ED) role is vacant. The EDS ensures that the Community is in compliance with federal and state laws and regulations as well as the Company’s policies and procedures. The EDS ensures that the team members have everything they need to deliver excellent services and customer engagement every day. The EDS leads by example and champions the company’s mission, values, and foundational belief.
Responsibilities
Will be traveling to any of our Assisted Livings in MN/WI
Lead team meetings including daily stand up, weekly department head meeting, and any other meetings
Direct the effort to hire team members and makes all final hiring decisions for the Community
Satisfy and monitor education regulatory requirements through the orientation, the learning management system, and other resources
Ensure all team member onboarding complies with all federal, state, and company training requirements.
Recruit, hire, train, coach, supervise, and evaluate team members, as needed
Spends adequate time each week recruiting and sourcing candidates for positions
Oversee involuntary termination process
Conduct retention activities
Ensure all team members are fully engaged
Recruit, train, and maintain a strong leadership team
Ensure that Company policies and procedures are followed in each department and provide a course of action to be in compliance, if needed
Comply with state and Company requirements for evaluations of team members, and coach or ensure direct reports coach team members to ensure performance expectations are met
Communicate and collaborate with District Director of Operations to identify risk factors and address site deficiencies
Ensures every department within the community is adequately staffed at all times, all shifts, twenty-four/seven/365 days a year
Maintain budgetary requirements, such as overtime targets and food PRD
Act as a sales leader for the Community and actively participate and/or lead weekly sales meetings
Achieve EBITDAR, revenue and census goals by implementing the marketing plan
Prepare and meet or exceed budgeted revenue targets and net operating income
Strive towards 100% occupancy
Ensure sales outcomes match monthly sales goals
Facilitate collection efforts when needed
Build relationships with leaders in the greater business and civic community
Maintain positive working relationships with county and state representatives
Obtain a 90% or greater overall QCR Quality Compliance Review
Facilitate positive verbal communication with key family members every 60 days
Respond to all family concerns within 48 hours
Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
Maintain current documentation, follow-up and required reporting for compliant operations
Qualifications
Three or more years of management experience; experience as an executive director in an assisted living or memory care setting strongly preferred
Experience working with older adults in senior living, long-term care, or home health
Ability to work in a team environment with strong communication and interpersonal skills
Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them
Strong computer skills and ability to use a variety of electronic devices
Ability to work a flexible schedule, including weekends and holidays
Current knowledge of regulatory requirements and assisted living and memory care best practices
Team Member Benefits & Perks*
Medical, Dental, & Vision Insurance
401(k) with Company Match!
Paid Time Off and Holidays
Company-Paid Basic Life Insurance
Voluntary Short-Term Disability
Company-Paid Long-Term Disability
Health Reimbursement Account/Health Savings Account
Flexible Spending Accounts
Education assistance - up to $5,000 per calendar year!
Leadership Development & Career Advancement
Real-time Access to Earned Wages
Referral Bonuses
Employee Assistance Program
Benefits vary by full-time, part-time, and PRN status.
New Perspective is an Equal Opportunity Employer.
#J-18808-Ljbffr
A career with a purpose starts here!
This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.
Position Summary
The Executive Director Specialist (EDS) oversees and is responsible for all operations, departments, and programs within an assigned community. The EDS is assigned to a community on a temporary/as needed basis, generally, but not limited to, when the executive director (ED) role is vacant. The EDS ensures that the Community is in compliance with federal and state laws and regulations as well as the Company’s policies and procedures. The EDS ensures that the team members have everything they need to deliver excellent services and customer engagement every day. The EDS leads by example and champions the company’s mission, values, and foundational belief.
Responsibilities
Will be traveling to any of our Assisted Livings in MN/WI
Lead team meetings including daily stand up, weekly department head meeting, and any other meetings
Direct the effort to hire team members and makes all final hiring decisions for the Community
Satisfy and monitor education regulatory requirements through the orientation, the learning management system, and other resources
Ensure all team member onboarding complies with all federal, state, and company training requirements.
Recruit, hire, train, coach, supervise, and evaluate team members, as needed
Spends adequate time each week recruiting and sourcing candidates for positions
Oversee involuntary termination process
Conduct retention activities
Ensure all team members are fully engaged
Recruit, train, and maintain a strong leadership team
Ensure that Company policies and procedures are followed in each department and provide a course of action to be in compliance, if needed
Comply with state and Company requirements for evaluations of team members, and coach or ensure direct reports coach team members to ensure performance expectations are met
Communicate and collaborate with District Director of Operations to identify risk factors and address site deficiencies
Ensures every department within the community is adequately staffed at all times, all shifts, twenty-four/seven/365 days a year
Maintain budgetary requirements, such as overtime targets and food PRD
Act as a sales leader for the Community and actively participate and/or lead weekly sales meetings
Achieve EBITDAR, revenue and census goals by implementing the marketing plan
Prepare and meet or exceed budgeted revenue targets and net operating income
Strive towards 100% occupancy
Ensure sales outcomes match monthly sales goals
Facilitate collection efforts when needed
Build relationships with leaders in the greater business and civic community
Maintain positive working relationships with county and state representatives
Obtain a 90% or greater overall QCR Quality Compliance Review
Facilitate positive verbal communication with key family members every 60 days
Respond to all family concerns within 48 hours
Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
Maintain current documentation, follow-up and required reporting for compliant operations
Qualifications
Three or more years of management experience; experience as an executive director in an assisted living or memory care setting strongly preferred
Experience working with older adults in senior living, long-term care, or home health
Ability to work in a team environment with strong communication and interpersonal skills
Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them
Strong computer skills and ability to use a variety of electronic devices
Ability to work a flexible schedule, including weekends and holidays
Current knowledge of regulatory requirements and assisted living and memory care best practices
Team Member Benefits & Perks*
Medical, Dental, & Vision Insurance
401(k) with Company Match!
Paid Time Off and Holidays
Company-Paid Basic Life Insurance
Voluntary Short-Term Disability
Company-Paid Long-Term Disability
Health Reimbursement Account/Health Savings Account
Flexible Spending Accounts
Education assistance - up to $5,000 per calendar year!
Leadership Development & Career Advancement
Real-time Access to Earned Wages
Referral Bonuses
Employee Assistance Program
Benefits vary by full-time, part-time, and PRN status.
New Perspective is an Equal Opportunity Employer.
#J-18808-Ljbffr