ICF International Inc
Systems Management Coordinator | Remote
ICF International Inc, Reston, Virginia, United States, 22090
ICF seeks a project coordinator to serve as a Systems Management Coordinator to work on a national technical assistance project. The purpose of this project is to provide legal services for Unaccompanied Children post-release from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community's skills and capacity to provide immigration legal support. The Coordinator will support the project by providing development and maintenance of the project's case management tracking system. He or she will also provide support, technical assistance, and consultation to the Operations team. The successful candidate demonstrates experience in systems maintenance and strong customer service skills.
This position is supervised by the CQI and Data Quality Manager.
Key Responsibilities:
Customize and maintain the case tracking system based on requirements of the projectTroubleshoot any case management system challengesProvide support to system usersAssist with data extraction for reportingContribute to regular project reporting and support activities related to the project's evaluation, including data collection and continuous quality improvement effortsBasic Qualifications:
Bachelor's degree2+ years of experience documenting system requirements and customizing technology solutions to meet requirements1 + years experience working with spreadsheets, including conditional formatting, filtering, sorting, and the use of functionsPreferred Skills:
Bachelor's degree in social work, public administrationEducation and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settingsA degree or experience related to data analyticsWorking knowledge of the refugee, immigrant, and asylee challengesExperience working for a refugee programProficient in use and customization of legal case tracking softwareProfessional Skills:
Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needsAbility to gather, organize, and synthesize information for application in technical assistance deliveryStrong analytical, problem-solving, and decision-making capabilities.Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needsAbility to promote and contribute to an equitable and inclusive organizational culture and environmentExcellent verbal, interpersonal and written communication skillsDemonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacyProficient with MS office applications (i.e. Word, Excel, and PowerPoint)
#ORPRLs
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range
- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:$76,848.00 - $130,642.00
Nationwide Remote Office (US99)
This position is supervised by the CQI and Data Quality Manager.
Key Responsibilities:
Customize and maintain the case tracking system based on requirements of the projectTroubleshoot any case management system challengesProvide support to system usersAssist with data extraction for reportingContribute to regular project reporting and support activities related to the project's evaluation, including data collection and continuous quality improvement effortsBasic Qualifications:
Bachelor's degree2+ years of experience documenting system requirements and customizing technology solutions to meet requirements1 + years experience working with spreadsheets, including conditional formatting, filtering, sorting, and the use of functionsPreferred Skills:
Bachelor's degree in social work, public administrationEducation and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settingsA degree or experience related to data analyticsWorking knowledge of the refugee, immigrant, and asylee challengesExperience working for a refugee programProficient in use and customization of legal case tracking softwareProfessional Skills:
Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needsAbility to gather, organize, and synthesize information for application in technical assistance deliveryStrong analytical, problem-solving, and decision-making capabilities.Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needsAbility to promote and contribute to an equitable and inclusive organizational culture and environmentExcellent verbal, interpersonal and written communication skillsDemonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacyProficient with MS office applications (i.e. Word, Excel, and PowerPoint)
#ORPRLs
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Pay Range
- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:$76,848.00 - $130,642.00
Nationwide Remote Office (US99)