Implementation Specialist Medical Device Heart Failure Central

Job Description

This is a remote field-based position. Candidates from alternative central cities are encouraged to apply.

The Implementation Specialist (IS) is responsible for training and support of hospital and clinical staff at the time of product introduction. The product launch will be part of a larger clinical workflow implementation; the IS will be instrumental in workflow adoption and product uptake. The role requires building relationships with stakeholders within the health system (e.g., physicians, pharmacists, nurses, administrators) who are involved in implementing clinical workflow. Experience working in a clinical environment such as the Emergency Department, Outpatient clinic, or procedural lab is preferred. The IS will be responsible for communicating successes and challenges to product adoption and workflow implementation. The product represents a paradigm shift in treatment for heart failure patients; this person will be nimble, solution-oriented, and an excellent communicator both internally and externally to the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:Our employees are tasked with driving successful product implementation and growth within assigned IDNs. This implementation and growth will stem from:

Train and support IDN/Hospital staff on Product within workflow and compliance guidelines

Prior experience in clinical settings such as Emergency Department, Medical Clinic, Inpatient Floor preferred

Collaborate with cross-functional teams to implement effective strategies

Conduct product presentations, educational programs, and in-service training for healthcare professionals to increase awareness and understanding of the drug/device combo product and its implications for the hospital and patient

Provide feedback to internal teams on customer needs, market dynamics, and competitor insights to support product positioning and commercialization efforts.

Utilize Veeva/Salesforce to track implementation and feedback

Travel: Up to 60% of the time

Qualifications:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Experience and familiarity with clinical environments

Collaborate with cross-functional teams

Utilize Veeva/Salesforce to track implementation status and feedback

Utilize Microsoft suite of products to communicate messages internally and externally

Excellent interpersonal skills, including networking, influencing, presentation, and written and verbal communication

PREFERRED QUALIFICATIONS:

Education:

Bachelor’s Degree, Medical technician, RN/BSN, or LPN

Experience and/or Training:

Experience and comfort in clinical settings (ED, Outpatient, Inpatient)

Licenses/Certificates:

Driving Record

Technology/Equipment:

Fully functional in Microsoft Suite Programs

OUR CULTURAL BELIEFS:

Patient Minded:

I act with the patient’s best interest in mind.

Client Delight:

I own every client experience and its impact on results.

Take Action:

I am empowered and hold myself accountable.

Grow Talent:

I own my development and invest in the development of others.

Win Together:

I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters:

I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity:

I create an environment of awareness and respect.

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