ITS - Integrated Telemanagement Services, Inc.
IT ENGINEER
ITS - Integrated Telemanagement Services, Inc., Westlake Village, California, United States, 91361
Benefits:
401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceIT ENGINEER
ITS is looking for high energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.
ITS, an expert MSP in IT and Telecommunication Services, focuses on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of a kind service provider offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.
Overview
We are seeking a client-focused seasoned MSP expert to join us as our IT Engineer supporting Microsoft environments. This position will ensure our back-end infrastructure operates optimally, cross-functional departments are supported, partnering with the product team to add client value, and ensure clients are given exceptional support. This role will display excellent communication, strong leadership qualities, technical aptitude, and knowledge of the latest technologies.
What You'll Do
Manage our backend infrastructureStay current on latest platforms and technologiesProvide regular automation capabilities, and client-facing SME expertise.Coach individual contributors, giving them the tools they need to succeedConsistently develop creative and scalable solutions solving both ITS and clients’ challengesAbility to work cross-functionally with Sales, Customer Service, Support, and Product teams to ensure strong communication & supportCollaboration with Partnerships and Product team acting as an SME in the evaluation process for new tools and ensuring clients get maximum valueProvide input to Support on an ongoing basis to ensure knowledge base is up to dateEnsure internal infrastructure is free of vulnerabilities, maintains 99% uptime, minimal risk, and run on the latest technologyWork cross-functionally to evaluate the current platform infrastructure and processes to ensure optimal integration and scalability as electric continues its hyper-growthAs a member of the Client Experience Team, ensure the client experience is consistently meeting all metrics including CSAT, response time, time to resolution, etcAct as escalation point for client, internal, or technical escalations as they pertain to the Endpoint experienceParticipate in pre-sales and client retention situations as neededDrive standardization and create SOPs for visibility into process across teamsRegularly report on team stats, including but not limited to CSAT, vulnerability & risk tracking, SLA adherence, escalations, and new functionality releasesAssist the team & build processes to handle scope changes, technical challenges, and other complexities as they ariseWork closely with product teams to ensure MDM/RMM roadmap aligns with the product roadmap for increased integrationStructure team and process to include new technologiesAssist to ensure team is consistently trained in existing and competitor MDM/RMM tools and operationsBuild process and automation for easier migration away from competitor toolsDrive continuous improvementWho You Are
5+ years of client-facing experience5+ years IT experience5+ years’ experience overseeing automation, MDM and RMM infrastructure, in an MSP or multi-client environmentExcellent verbal and written communication skillsUnderstanding of SaaS platformsIn-depth knowledge of latest MDM and RMM technologiesAbility to oversee Microsoft environmentsTechnical understanding of RMM and MDM tools, desktop & server environments, and cloud technologiesHighly detail-oriented and able to effectively prioritize tasksOutstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.Previously managed workload in a high volume, growth environmentGreat communicator, exhibiting success at building positive relationships with internal and external business leadersExpert knowledge of MS Office and G-Suite applications4-year degree from an accredited college or relevant technical experienceProblem analysis and problem resolution skillsExceptional written and verbal communication skillsIf you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.
ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.
Earnings range - $75,000 - $95,000
ITS Employees work a hybrid schedule and are required to work in the office on a regular basis, so only locals need apply.
Flexible work from home options available.#J-18808-Ljbffr
401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceIT ENGINEER
ITS is looking for high energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.
ITS, an expert MSP in IT and Telecommunication Services, focuses on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of a kind service provider offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.
Overview
We are seeking a client-focused seasoned MSP expert to join us as our IT Engineer supporting Microsoft environments. This position will ensure our back-end infrastructure operates optimally, cross-functional departments are supported, partnering with the product team to add client value, and ensure clients are given exceptional support. This role will display excellent communication, strong leadership qualities, technical aptitude, and knowledge of the latest technologies.
What You'll Do
Manage our backend infrastructureStay current on latest platforms and technologiesProvide regular automation capabilities, and client-facing SME expertise.Coach individual contributors, giving them the tools they need to succeedConsistently develop creative and scalable solutions solving both ITS and clients’ challengesAbility to work cross-functionally with Sales, Customer Service, Support, and Product teams to ensure strong communication & supportCollaboration with Partnerships and Product team acting as an SME in the evaluation process for new tools and ensuring clients get maximum valueProvide input to Support on an ongoing basis to ensure knowledge base is up to dateEnsure internal infrastructure is free of vulnerabilities, maintains 99% uptime, minimal risk, and run on the latest technologyWork cross-functionally to evaluate the current platform infrastructure and processes to ensure optimal integration and scalability as electric continues its hyper-growthAs a member of the Client Experience Team, ensure the client experience is consistently meeting all metrics including CSAT, response time, time to resolution, etcAct as escalation point for client, internal, or technical escalations as they pertain to the Endpoint experienceParticipate in pre-sales and client retention situations as neededDrive standardization and create SOPs for visibility into process across teamsRegularly report on team stats, including but not limited to CSAT, vulnerability & risk tracking, SLA adherence, escalations, and new functionality releasesAssist the team & build processes to handle scope changes, technical challenges, and other complexities as they ariseWork closely with product teams to ensure MDM/RMM roadmap aligns with the product roadmap for increased integrationStructure team and process to include new technologiesAssist to ensure team is consistently trained in existing and competitor MDM/RMM tools and operationsBuild process and automation for easier migration away from competitor toolsDrive continuous improvementWho You Are
5+ years of client-facing experience5+ years IT experience5+ years’ experience overseeing automation, MDM and RMM infrastructure, in an MSP or multi-client environmentExcellent verbal and written communication skillsUnderstanding of SaaS platformsIn-depth knowledge of latest MDM and RMM technologiesAbility to oversee Microsoft environmentsTechnical understanding of RMM and MDM tools, desktop & server environments, and cloud technologiesHighly detail-oriented and able to effectively prioritize tasksOutstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.Previously managed workload in a high volume, growth environmentGreat communicator, exhibiting success at building positive relationships with internal and external business leadersExpert knowledge of MS Office and G-Suite applications4-year degree from an accredited college or relevant technical experienceProblem analysis and problem resolution skillsExceptional written and verbal communication skillsIf you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.
ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.
Earnings range - $75,000 - $95,000
ITS Employees work a hybrid schedule and are required to work in the office on a regular basis, so only locals need apply.
Flexible work from home options available.#J-18808-Ljbffr