1872 Consulting
DMS Engineer (NetDocs) - Mainly Remote
1872 Consulting, Chicago, Illinois, United States, 60290
DMS Engineer – NetDocuments focus
Chicago, IL – onsite 2-4 days/month, almost completely remote, with the exception of a few onsite meetings every month
Summary
The DMS Engineer is responsible for supporting the core DMS and related systems – which are iManage right now, but are moving to NetDocs very soon.
What you'll be doing
Provide support for our cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.
Provide support for related systems and integrations including Prosperoware CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.
Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front end perspective.
In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.
Evaluate, test and integrate new software and upgrades to existing on-premise and cloud software. This may also entail configuring the server and storage environment associated with the software as well as identifying web server requirements.
Perform all web server installations and configurations for third party applications.
Define desktop packaging requirements and prepare applications for installation into the production environment using standard tools and methodologies.
Resolve end user issues as escalated by the Service Desk, including working with software and hardware vendors' technical support to resolve complex problems.
Develop and maintain application documentation, including, but not limited to, Software & Hardware Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
Monitor all components of the DMS environment for performance and stability.
Interface with NetDocuments and other vendors as appropriate to resolve problems.
Using a variety of means, maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.
Provide After Hours On Call Support. Work as needed during monthly maintenance window.
May be required to perform other duties or special projects as required.
Skills we're seeking
5+ years of experience with DMS Engineering
NetDocuments experience specifically is required (more the better, but at least some)
Nice to have experience
SQL and SQL Server Experience
Powershell experience, or experience writing other types of scripts
#J-18808-Ljbffr
Chicago, IL – onsite 2-4 days/month, almost completely remote, with the exception of a few onsite meetings every month
Summary
The DMS Engineer is responsible for supporting the core DMS and related systems – which are iManage right now, but are moving to NetDocs very soon.
What you'll be doing
Provide support for our cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.
Provide support for related systems and integrations including Prosperoware CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.
Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front end perspective.
In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.
Evaluate, test and integrate new software and upgrades to existing on-premise and cloud software. This may also entail configuring the server and storage environment associated with the software as well as identifying web server requirements.
Perform all web server installations and configurations for third party applications.
Define desktop packaging requirements and prepare applications for installation into the production environment using standard tools and methodologies.
Resolve end user issues as escalated by the Service Desk, including working with software and hardware vendors' technical support to resolve complex problems.
Develop and maintain application documentation, including, but not limited to, Software & Hardware Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
Monitor all components of the DMS environment for performance and stability.
Interface with NetDocuments and other vendors as appropriate to resolve problems.
Using a variety of means, maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.
Provide After Hours On Call Support. Work as needed during monthly maintenance window.
May be required to perform other duties or special projects as required.
Skills we're seeking
5+ years of experience with DMS Engineering
NetDocuments experience specifically is required (more the better, but at least some)
Nice to have experience
SQL and SQL Server Experience
Powershell experience, or experience writing other types of scripts
#J-18808-Ljbffr