County of Santa Clara
Telecommunications Technician
County of Santa Clara, San Jose, California, United States, 95199
Under supervision, performs programming, installation, repair, network and configuration of computerized telecommunications equipment, such as PBX equipment, Voice over Internet Protocol (VoIP) equipment, voice mail systems, paging/public address, intercom, T1 circuits, fiber optics and other related equipment.
NOTE: Applicants who meet the employment standards will be invited to take an online examination tentatively scheduled for the week of October 21, 2024.
Responsibilities:
Installs and repairs telecommunications equipment such as PBX equipment, VoIP equipment, voice mail systems, uninterrupted power supplies, telephone handsets, network cabling, paging/public address, intercom, T1 circuits, optical fiber and other related equipment;Prepares and programs customer database using computerized equipment;Performs preventive maintenance on PBX, voice communications and other related equipment;Troubleshoots digital and analog switching equipment malfunctions and takes necessary action to restore system;Isolates defects in telecommunications equipment; repairs or replaces parts and tests repairs using specialized test equipment;Modifies or configures adds, moves and changes of telecommunications equipment;Assists in ensuring that telecommunication equipment installations and repairs are completed on time, within budget and meet stated objectives;Prepares reports of work completed;Consults with manufacturer engineers to troubleshoot technical problems, as necessary;Attends training to keep apprised of current technology;May provide assistance and technical guidance to Associate Telecommunications Technicians;Performs related work as required.Minimum Requirements:
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Experience Note:
The knowledge and abilities required to perform this function are normally acquired through training and experience equivalent to graduation from high school and three (3) years experience in installing, maintaining or repairing telephone, sound, paging and other inter-communications systems or one (1) year experience equivalent to an Associate Telecommunications Technician with the County of Santa Clara.
Possession of a valid California driver's license prior to appointment;
Knowledge of:
Basic telecommunications principles, practices, terminology, trends and usage;Voice communication hardware and software such as found in PBX equipment, automatic call distributions systems, interactive voice response systems and computer integrated voice systems;Tools, equipment, practices and methods of installing, enhancing and repairing telecommunications equipment, including equipment test and evaluation;Transmission mediums, such as twisted pair wiring, fiber optics;Electronic mathematics;Safety procedures such as handling electrical energy devices.Ability to:
Troubleshoot technical problems and identify alternative technical solutions;Read and interpret schematic diagrams, blueprints and service tools;Use a variety of hand tools to perform skilled shop work in the installation, maintenance and repair of telecommunications equipment;Communicate clearly both in oral and written form;Keep accurate records and write reports;Maintain effective working relationships with those contacted in the course of work.Special Requirements:
Ability to maintain good physical condition appropriate to the assigned duties which may include walking, standing, sitting, or lifting for extended periods of time;Willingness to work on Saturdays, Sundays, and holidays and at odd or irregular hours.
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NOTE: Applicants who meet the employment standards will be invited to take an online examination tentatively scheduled for the week of October 21, 2024.
Responsibilities:
Installs and repairs telecommunications equipment such as PBX equipment, VoIP equipment, voice mail systems, uninterrupted power supplies, telephone handsets, network cabling, paging/public address, intercom, T1 circuits, optical fiber and other related equipment;Prepares and programs customer database using computerized equipment;Performs preventive maintenance on PBX, voice communications and other related equipment;Troubleshoots digital and analog switching equipment malfunctions and takes necessary action to restore system;Isolates defects in telecommunications equipment; repairs or replaces parts and tests repairs using specialized test equipment;Modifies or configures adds, moves and changes of telecommunications equipment;Assists in ensuring that telecommunication equipment installations and repairs are completed on time, within budget and meet stated objectives;Prepares reports of work completed;Consults with manufacturer engineers to troubleshoot technical problems, as necessary;Attends training to keep apprised of current technology;May provide assistance and technical guidance to Associate Telecommunications Technicians;Performs related work as required.Minimum Requirements:
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Experience Note:
The knowledge and abilities required to perform this function are normally acquired through training and experience equivalent to graduation from high school and three (3) years experience in installing, maintaining or repairing telephone, sound, paging and other inter-communications systems or one (1) year experience equivalent to an Associate Telecommunications Technician with the County of Santa Clara.
Possession of a valid California driver's license prior to appointment;
Knowledge of:
Basic telecommunications principles, practices, terminology, trends and usage;Voice communication hardware and software such as found in PBX equipment, automatic call distributions systems, interactive voice response systems and computer integrated voice systems;Tools, equipment, practices and methods of installing, enhancing and repairing telecommunications equipment, including equipment test and evaluation;Transmission mediums, such as twisted pair wiring, fiber optics;Electronic mathematics;Safety procedures such as handling electrical energy devices.Ability to:
Troubleshoot technical problems and identify alternative technical solutions;Read and interpret schematic diagrams, blueprints and service tools;Use a variety of hand tools to perform skilled shop work in the installation, maintenance and repair of telecommunications equipment;Communicate clearly both in oral and written form;Keep accurate records and write reports;Maintain effective working relationships with those contacted in the course of work.Special Requirements:
Ability to maintain good physical condition appropriate to the assigned duties which may include walking, standing, sitting, or lifting for extended periods of time;Willingness to work on Saturdays, Sundays, and holidays and at odd or irregular hours.
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