Us Bank
Client Implementation Team Lead
Us Bank, Milwaukee, Wisconsin, United States, 53244
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job Description
Customers exploring a move to
U.S. Bank
as their Treasury Management provider or looking to expand their relationship with U.S. Bank expect a smooth, seamless onboarding experience onto our Treasury Management products. The incumbent directly and through staff, manages and coordinates the operational activities for assigned functional area(s). Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of non-exempt through exempt level staff by developing a personal and team reputation of customer advocacy, strong teamwork, and effective solution delivery. The incumbent takes the initiative to build business relationships by ensuring the customer receives an optimal level of service and product functionality that exceeds customer’s expectations.Position HighlightsMentors and develops staff to continually enhance knowledge and skills. Ensures that assigned operations area is adequately staffed and that all personnel are trained. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Manages the operations activities for the assigned functional area by planning and scheduling departmental activities and workload and coordinating with related departments ensuring that operational schedules are met.Involvement in creating, preparing documentation and process implementation request for Treasury Management products as needed to meet productivity goals. Reviews and recommends new methods and procedures to make daily operations in assigned area more efficient; may participate in project task forces or user groups to represent the department on training or system needs. Follows up with resolution of problems to ensure timely response and customer service. Communicate effectively with all levels of external customer participants and internal U.S. Bank partners, establishing and maintaining positive working relationships. Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services, or ideas which would affect operations. Assist in developing, monitoring, and tracking business performance against goals for assigned product line(s) or functional areas. Ensures risk, quality control and customer service goals are met. Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.Basic QualificationsBachelor's degree, or equivalent work experienceEight to ten years of operations-related experience
Preferred Skills and ExperienceExcellent verbal and written presentation and communication skillsStrong planning and organizational skillsAbility to manage tasks independently, set priorities and adapt to changing conditionsPossess sound judgment and decision-making skillsStrong analytical and problem-solving skillsExcellent computer skills, especially Microsoft Office applicationsExceptional customer service skills to work effectively with external customers and internal business partnersSolid knowledge of TM products and processes with an understanding of how customers use themPossess intellectual curiosity with the ability to assess a situation, seek multiple perspectives, gather required information, and formulate a solution.Previous people management experience is preferred.Experience with Consumer Business Banking, Small Business, or Treasury Management is preferred.
Hybrid/flexible scheduleThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
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Customers exploring a move to
U.S. Bank
as their Treasury Management provider or looking to expand their relationship with U.S. Bank expect a smooth, seamless onboarding experience onto our Treasury Management products. The incumbent directly and through staff, manages and coordinates the operational activities for assigned functional area(s). Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of non-exempt through exempt level staff by developing a personal and team reputation of customer advocacy, strong teamwork, and effective solution delivery. The incumbent takes the initiative to build business relationships by ensuring the customer receives an optimal level of service and product functionality that exceeds customer’s expectations.Position HighlightsMentors and develops staff to continually enhance knowledge and skills. Ensures that assigned operations area is adequately staffed and that all personnel are trained. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee time records, work assignments, vacations, sick pay, etc. Implements and executes employee relations policies, training programs and various other human resources programs and policies. Manages the operations activities for the assigned functional area by planning and scheduling departmental activities and workload and coordinating with related departments ensuring that operational schedules are met.Involvement in creating, preparing documentation and process implementation request for Treasury Management products as needed to meet productivity goals. Reviews and recommends new methods and procedures to make daily operations in assigned area more efficient; may participate in project task forces or user groups to represent the department on training or system needs. Follows up with resolution of problems to ensure timely response and customer service. Communicate effectively with all levels of external customer participants and internal U.S. Bank partners, establishing and maintaining positive working relationships. Maintains knowledge of all products and services offered in assigned area. Keeps informed of new or changing developments, products, services, or ideas which would affect operations. Assist in developing, monitoring, and tracking business performance against goals for assigned product line(s) or functional areas. Ensures risk, quality control and customer service goals are met. Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.Basic QualificationsBachelor's degree, or equivalent work experienceEight to ten years of operations-related experience
Preferred Skills and ExperienceExcellent verbal and written presentation and communication skillsStrong planning and organizational skillsAbility to manage tasks independently, set priorities and adapt to changing conditionsPossess sound judgment and decision-making skillsStrong analytical and problem-solving skillsExcellent computer skills, especially Microsoft Office applicationsExceptional customer service skills to work effectively with external customers and internal business partnersSolid knowledge of TM products and processes with an understanding of how customers use themPossess intellectual curiosity with the ability to assess a situation, seek multiple perspectives, gather required information, and formulate a solution.Previous people management experience is preferred.Experience with Consumer Business Banking, Small Business, or Treasury Management is preferred.
Hybrid/flexible scheduleThe role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
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