Bernalillo County, NM
Appeal and Tax Exemption Manager
Bernalillo County, NM, Albuquerque, New Mexico, United States, 87101
Job Posting Title:Appeal and Tax Exemption ManagerDepartment:
Assessor's OfficeLocation:
415 SILVER AVE SWPay:
$67,766.00 - $106,517.00Closing Date:
9/26/2024Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging, the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as generous leave accruals, career development opportunities, remote & flex-work options as appropriate, longevity pay, education assistance program, health benefits, lucrative retirement, and so much more.Under the general direction of the Assessor Administrator or designee, responsible for the daily management and supervision of the assigned Property Assessment Coordinators, Appraisal and Administrative support staff. Manage the timely and effective in-take and processing of taxpayer transactions and customer assistance associated with all appeals/protests filed, government, non-government organizational exemptions, and Affordable Housing applications as well as, Industrial Revenue Bonds, Metro Redevelopment Bonds and Hospital Equipment Loan Council Bond, Special Method of Valuation (Agricultural use of land and Livestock reporting). Manage processes for decision and orders from Protest Board and claim for refunds in District Court related to ad valorem tax. Ensure that Public Improvement Districts (PIDS), and Tax Increment Development Districts (TIDDS) programs are applied accurately within the computer-assisted mass appraisal (CAMA) system. Assure that all related matters are handled in accordance with New Mexico statutory guidelines and deadlines.DUTIES AND RESPONSIBILITIESManage the appeal/protest process each year in conjunction with New Mexico statutory guidelines and deadlines.Provide direction for public assistance related to government, non-government, and organizational exemptions (Industrial Revenue Bonds, Metro Redevelopment Bonds and affordable housing), and Special Method of Valuation for Agricultural use of land and Livestock reporting.Ensure the timely and accurate processing of Assessor related transactions such as exemptions and bonds in accordance with statutory requirements by managing staff attending to a diverse group of processes, overseeing transaction time frames and deadlines.Ensure compliance with legislation and Assessor's office policy and procedures by staying current with legislation, developing, and implementing policies and procedures, reviewing reports and information on a regular basis, and making reports, decisions, and adjustments as necessary.Manage processes for decisions and orders, claim for refunds, PIDS, TIDDS, and HELC.Ensure high-level customer service by setting and communicating standards, managing staff, and personally representing the Assessor's office with taxpayers, tax consultants, jurisdictions and other governmental departments and agencies.Ensure professional internal customer focus and integration by working closely with other divisions in the Assessor's office in the application of policies and procedures as well as providing a smooth flow of information to and from these divisions.Validate accuracy of transactions such as deeds, transfer declarations, business personal property declarations, rent restrictions, legal descriptions, and filings.Ensure the practices and issues of economic and community development including financing alternatives, regulations, procedures and the understanding of regional economic development organizations and initiatives to further enhance the economic development of the region.Supervise the daily operations of staff, appeal/protest processes, non-governmental exemptions, application processes for the agricultural use of land and livestock reporting, in accordance with New Mexico State Statutes and Property Taxation and Revenue guidelines, which include but are not limited to field inspections; responding to technical questions; research; and maintenance of appropriate records according to state statutes and applicable laws.Participate in hearings and reviews of taxpayer appeal/protest of appraisals or assessments.Responsible for performance evaluations, issuing disciplinary action, handling employee complaints; recommending the hiring, termination, and promotion of staff.Competence to communicate and work effectively with constituents, peers, vendors, and management.Represent the department as needed for various internal and external meetings related to the appeal/protest process and organizational exemptions.Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.**The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.MINIMUM QUALIFICATIONSBachelor's Degree in Business/Public Administration or a related academic field, plus four (4) years of progressively responsible property appraisal, real estate or business management experience with two (2) years' experience in an ad valorem assessment office managing multiple sections or service lines; OR any related combination of education from an accredited college or university or related experience in this occupation totaling eight (8) years may substitute for the required education and experience and may be interchangeable on a year for year basis.One (1) year of supervisory/management experience managing multiple sections or service lines required.New Mexico Property Tax Division Certified Appraiser's Certificate required.Successful completion of four (4) International Association of Assessing Officers (IAAO) (or equivalent) appraisal courses is required.Relevant customer service experience is preferred.ADDITIONAL REQUIREMENTSEmployee must successfully complete the post-offer employment medical examination and background investigation.Employee must comply with the safety guidelines of the County.Employee must complete required FEMA training(s) as assigned to the position.Employee must complete required Supervisor classes if applicable.WORKING CONDITIONSEssential duties are performed primarily indoors (85-90%) and occasionally outdoors (10-15%).Indoor duties are performed in a temperature-controlled environment. Worker is exposed to natural weather conditions while performing outdoor duties.Worker may be exposed to various dusts and mists while performing appraisal duties.Indoor duties are typically performed on an even and dry surface, which may be carpeted or tile with occasional use of stairs. Outdoor duties may be performed on even or uneven surfaces, which may be dry or wet. Outdoor duties may be performed on inclines or hills and on surfaces such as natural ground, concrete or asphalt.Most duties are performed alone. Worker may perform certain duties as a part of a select team of individuals.EQUIPMENT, TOOLS AND MATERIALSEquipment typically used in the performance of office duties include calculator, computer terminal and keyboard, typewriter, telephone, photocopy machine, facsimile machine.Materials typically used in performance of office duties include various documents, writing utensils and an assortment of office supplies and equipment.
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Assessor's OfficeLocation:
415 SILVER AVE SWPay:
$67,766.00 - $106,517.00Closing Date:
9/26/2024Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging, the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as generous leave accruals, career development opportunities, remote & flex-work options as appropriate, longevity pay, education assistance program, health benefits, lucrative retirement, and so much more.Under the general direction of the Assessor Administrator or designee, responsible for the daily management and supervision of the assigned Property Assessment Coordinators, Appraisal and Administrative support staff. Manage the timely and effective in-take and processing of taxpayer transactions and customer assistance associated with all appeals/protests filed, government, non-government organizational exemptions, and Affordable Housing applications as well as, Industrial Revenue Bonds, Metro Redevelopment Bonds and Hospital Equipment Loan Council Bond, Special Method of Valuation (Agricultural use of land and Livestock reporting). Manage processes for decision and orders from Protest Board and claim for refunds in District Court related to ad valorem tax. Ensure that Public Improvement Districts (PIDS), and Tax Increment Development Districts (TIDDS) programs are applied accurately within the computer-assisted mass appraisal (CAMA) system. Assure that all related matters are handled in accordance with New Mexico statutory guidelines and deadlines.DUTIES AND RESPONSIBILITIESManage the appeal/protest process each year in conjunction with New Mexico statutory guidelines and deadlines.Provide direction for public assistance related to government, non-government, and organizational exemptions (Industrial Revenue Bonds, Metro Redevelopment Bonds and affordable housing), and Special Method of Valuation for Agricultural use of land and Livestock reporting.Ensure the timely and accurate processing of Assessor related transactions such as exemptions and bonds in accordance with statutory requirements by managing staff attending to a diverse group of processes, overseeing transaction time frames and deadlines.Ensure compliance with legislation and Assessor's office policy and procedures by staying current with legislation, developing, and implementing policies and procedures, reviewing reports and information on a regular basis, and making reports, decisions, and adjustments as necessary.Manage processes for decisions and orders, claim for refunds, PIDS, TIDDS, and HELC.Ensure high-level customer service by setting and communicating standards, managing staff, and personally representing the Assessor's office with taxpayers, tax consultants, jurisdictions and other governmental departments and agencies.Ensure professional internal customer focus and integration by working closely with other divisions in the Assessor's office in the application of policies and procedures as well as providing a smooth flow of information to and from these divisions.Validate accuracy of transactions such as deeds, transfer declarations, business personal property declarations, rent restrictions, legal descriptions, and filings.Ensure the practices and issues of economic and community development including financing alternatives, regulations, procedures and the understanding of regional economic development organizations and initiatives to further enhance the economic development of the region.Supervise the daily operations of staff, appeal/protest processes, non-governmental exemptions, application processes for the agricultural use of land and livestock reporting, in accordance with New Mexico State Statutes and Property Taxation and Revenue guidelines, which include but are not limited to field inspections; responding to technical questions; research; and maintenance of appropriate records according to state statutes and applicable laws.Participate in hearings and reviews of taxpayer appeal/protest of appraisals or assessments.Responsible for performance evaluations, issuing disciplinary action, handling employee complaints; recommending the hiring, termination, and promotion of staff.Competence to communicate and work effectively with constituents, peers, vendors, and management.Represent the department as needed for various internal and external meetings related to the appeal/protest process and organizational exemptions.Incumbent(s) in this classification may handle sensitive and/or confidential records, plans, documents, or decisions that require maintaining confidentiality of sensitive information.Any one position may not include all duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.**The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.MINIMUM QUALIFICATIONSBachelor's Degree in Business/Public Administration or a related academic field, plus four (4) years of progressively responsible property appraisal, real estate or business management experience with two (2) years' experience in an ad valorem assessment office managing multiple sections or service lines; OR any related combination of education from an accredited college or university or related experience in this occupation totaling eight (8) years may substitute for the required education and experience and may be interchangeable on a year for year basis.One (1) year of supervisory/management experience managing multiple sections or service lines required.New Mexico Property Tax Division Certified Appraiser's Certificate required.Successful completion of four (4) International Association of Assessing Officers (IAAO) (or equivalent) appraisal courses is required.Relevant customer service experience is preferred.ADDITIONAL REQUIREMENTSEmployee must successfully complete the post-offer employment medical examination and background investigation.Employee must comply with the safety guidelines of the County.Employee must complete required FEMA training(s) as assigned to the position.Employee must complete required Supervisor classes if applicable.WORKING CONDITIONSEssential duties are performed primarily indoors (85-90%) and occasionally outdoors (10-15%).Indoor duties are performed in a temperature-controlled environment. Worker is exposed to natural weather conditions while performing outdoor duties.Worker may be exposed to various dusts and mists while performing appraisal duties.Indoor duties are typically performed on an even and dry surface, which may be carpeted or tile with occasional use of stairs. Outdoor duties may be performed on even or uneven surfaces, which may be dry or wet. Outdoor duties may be performed on inclines or hills and on surfaces such as natural ground, concrete or asphalt.Most duties are performed alone. Worker may perform certain duties as a part of a select team of individuals.EQUIPMENT, TOOLS AND MATERIALSEquipment typically used in the performance of office duties include calculator, computer terminal and keyboard, typewriter, telephone, photocopy machine, facsimile machine.Materials typically used in performance of office duties include various documents, writing utensils and an assortment of office supplies and equipment.
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