Kaizen Technologies
Service Desk Analyst
Kaizen Technologies, Washington, District of Columbia, us, 20022
Service Desk EngineerLocation:
Princeton NJ, Washington DC, Chicago ILEmployment Type:
Full TimeLevel:
Level 1 and Level 25 Days Onsite JobKey Responsibilities:Technical Support:Provide first-line support for hardware, software, and network issues via phone, email, and in-person.Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity in Windows and Mac operating systems.Escalate complex issues to higher-level IT teams or specialized departments when necessary.Good knowledge of Windows OS and Mac OS.Hands-on experience in Active Directory, Exchange, O365.Troubleshooting Microsoft Office applications and other application-related issues.Incident Management:Record, track, and manage service requests and incidents using a ticketing system.Prioritize and categorize issues to ensure efficient resolution.Communicate with end-users to provide updates on the status of their requests and incidents.User Management:Assist with user account creation, modification, and deletion.Manage permissions and access controls to ensure proper security measures are in place.Help users with password resets.System Maintenance:Perform routine maintenance tasks/tickets raised by the core computing team such as system updates, patches, and backups.Monitor system performance and report any anomalies or issues to the appropriate teams.Primary Skills:Proficiency in troubleshooting and resolving issues with operating systems (Windows, macOS) and common software applications.Familiarity with networking concepts, hardware components, and IT service management tools.Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills, both written and verbal, with a focus on customer service.Proficiency/hands-on experience in Active Directory tasks and Microsoft Exchange.
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Princeton NJ, Washington DC, Chicago ILEmployment Type:
Full TimeLevel:
Level 1 and Level 25 Days Onsite JobKey Responsibilities:Technical Support:Provide first-line support for hardware, software, and network issues via phone, email, and in-person.Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity in Windows and Mac operating systems.Escalate complex issues to higher-level IT teams or specialized departments when necessary.Good knowledge of Windows OS and Mac OS.Hands-on experience in Active Directory, Exchange, O365.Troubleshooting Microsoft Office applications and other application-related issues.Incident Management:Record, track, and manage service requests and incidents using a ticketing system.Prioritize and categorize issues to ensure efficient resolution.Communicate with end-users to provide updates on the status of their requests and incidents.User Management:Assist with user account creation, modification, and deletion.Manage permissions and access controls to ensure proper security measures are in place.Help users with password resets.System Maintenance:Perform routine maintenance tasks/tickets raised by the core computing team such as system updates, patches, and backups.Monitor system performance and report any anomalies or issues to the appropriate teams.Primary Skills:Proficiency in troubleshooting and resolving issues with operating systems (Windows, macOS) and common software applications.Familiarity with networking concepts, hardware components, and IT service management tools.Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills, both written and verbal, with a focus on customer service.Proficiency/hands-on experience in Active Directory tasks and Microsoft Exchange.
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