INFORMATION TECHNOLOGY HELP DESK SPECIALIST

At Zoom Technology, we construct, operate, and maintain a cutting-edge fiber network infrastructure for residential and commercial communities. Through our exclusive partnership with ZoomOnline, we deliver a comprehensive suite of services, including high-speed internet/Wi-Fi, streaming platforms, and voice and data plans. Our commitment to integrity, innovation, and excellence drives us to create a digitally inclusive environment, ensuring seamless connectivity through advanced fiber technology and broadband solutions.Our Core Tenets:We are passionate about delivering outstanding service that sets us apart.We foster an environment of openness for both our team members and customers.We empower our employees with autonomy while upholding strong accountability standards.Our team is our most valuable asset, and we celebrate the incredible individuals who make up our culture.We make decisions that ensure lasting positive effects beyond immediate results.Job Summary:The IT Helpdesk Technician will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving network problems, and ensuring that IT systems are functioning efficiently. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused approach.Technical Support:Respond to IT support requests via phone, email, or in-person.Diagnose and resolve hardware, software, and network issues.Provide support for operating systems, applications, and peripheral devices.Troubleshooting:Identify and troubleshoot technical problems, escalating complex issues to higher-level support when necessary.Document all support activities, including problem resolution steps and outcomes.System Maintenance:Perform routine maintenance on IT systems, including updates, patches, and backups.Monitor system performance and ensure optimal operation of IT infrastructure.User Training:Assist in the onboarding process by setting up new user accounts and configuring workstations.Provide training and guidance to end-users on IT best practices and usage of software applications.Inventory Management:Maintain an inventory of IT equipment and software licenses.Coordinate with vendors for the procurement of new hardware and software.Security:Implement and enforce IT security policies and procedures.Assist in the management of antivirus software, firewalls, and other security measures.Education:

High school diploma required; associate's or bachelor's degree in Information Technology, Computer Science, or a related field a plusExperience:

1-3 years of experience in an IT support role.Certifications:

CompTIA A+, Network+, or other relevant certifications are a plus.Skills:Strong knowledge of Windows and Mac operating systems.Familiarity with network protocols and troubleshooting tools.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Working Conditions:Ability to lift and carry equipment up to 50 pounds.Willingness to work in various environments, including outdoor and confined spaces.Availability to work flexible hours.May require occasional evening or weekend work to perform maintenance or resolve critical issues.Ability to work in a fast-paced, dynamic environment with changing priorities.This position may require occasional travel to project sites and client locations.Benefits:Competitive salary and benefits package.Opportunities for professional development and growth.Supportive and collaborative work environment.Zoom Technology is an Equal Opportunity Employer. Diversity, Equity, Inclusion, and Belonging (DEIB) are built into our DNA. Ready to take your career to the next level? Apply now and be part of a forward-thinking team dedicated to excellence and innovation!Job Type:

Full-timeWork Location:

Hybrid remote in Phoenix, AZ 85004