oilandgas.org.uk
Sr Technical Support Professional
oilandgas.org.uk, Minneapolis, Minnesota, United States, 55400
RESPONSIBILITIES:Provides guidance and support to the day-to-day operations of the Technical Support function for Honeywell's Alerton BMS projects in the United States.Determines project completion timelines, monitors project progress to ensure alignment with established timelines, and updates the client and Honeywell senior management on the team's progress.Guides the work of field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging electro/mechanical equipment, computer systems, and/or software.Utilizes client and team feedback, as well as feedback related to design, reliability, and maintenance problems encountered in the field, to advise Honeywell software engineering and product development personnel regarding ways to improve future product offerings.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Provides technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.Provides support to customers/users where the product is highly technical or sophisticated in nature.Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.Applications Knowledge - Gathers information and utilizes web and product spec materials to guide customers through an application that consists of multiple products within the same application.Change Agent - Looks for ways to improve support processes and drives initiation and follow-through to implementation.
ADDITIONAL INFORMATION:Job Site: Plymouth, MN40 hours/weekEligible for Employee Referral Program: $1500If offered employment, must have legal right to work in U.S. EOE.
YOU MUST HAVE:Qualified applicants must have a Bachelor's degree or foreign equivalent in Electronic Engineering, Computer Science, or a related field, and five (5) years of Building Automation System/Building Management System experience. Must possess four (4) years of experience in the following: installing, commissioning, servicing, and troubleshooting building controls products; Networks; BACnet, TCP/IP, Routers, and Switches; in the building controls industry (HVAC, BAS); and ModBus. Must possess two (2) years of experience in the following: Niagara Framework; and Microsoft Office skills. Up to 5% domestic travel required. Telecommuting permitted up to two (2) times per week.
JOB ID:
req460938Category:
Customer ExperienceLocation:
1405 Xenium Lane N, Suite 230B, Plymouth, Minnesota, 55441, United StatesNonexempt
Honeywell is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr
ADDITIONAL INFORMATION:Job Site: Plymouth, MN40 hours/weekEligible for Employee Referral Program: $1500If offered employment, must have legal right to work in U.S. EOE.
YOU MUST HAVE:Qualified applicants must have a Bachelor's degree or foreign equivalent in Electronic Engineering, Computer Science, or a related field, and five (5) years of Building Automation System/Building Management System experience. Must possess four (4) years of experience in the following: installing, commissioning, servicing, and troubleshooting building controls products; Networks; BACnet, TCP/IP, Routers, and Switches; in the building controls industry (HVAC, BAS); and ModBus. Must possess two (2) years of experience in the following: Niagara Framework; and Microsoft Office skills. Up to 5% domestic travel required. Telecommuting permitted up to two (2) times per week.
JOB ID:
req460938Category:
Customer ExperienceLocation:
1405 Xenium Lane N, Suite 230B, Plymouth, Minnesota, 55441, United StatesNonexempt
Honeywell is an equal opportunity employer.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.#J-18808-Ljbffr