Global Jupiter
Technical Services Analyst
Global Jupiter, Chantilly, Virginia, United States, 22021
DescriptionSAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.This position is based full time in-person in Chantilly, VA.Responsibilities:
Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training.Provides support to customer/users where the product is more technical or sophisticated in nature.Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.Maintaining asset records.Qualifications
Required Education:• Bachelors Degree and 2+ years of IT support experience; experience accepted in lieu of education.Required Clearance:• Must be a US Citizen, currently holding an active TS/SCI clearance with the ability to obtain a Polygraph.Required Experience:• Ability to learn customer support processes and techniques.• Ability to work well with all teammates and multi-task in a fast-paced environment.• Outstanding analytical and problem-solving skills, and excellent customer service.• Excellent interpersonal, written, and oral communication skills.Required Certifications:• Ability to obtain a DoD 8570 IAT Level II certification within 90 days of hire date.SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.May be involved in customer installation and training.Provides support to customer/users where the product is more technical or sophisticated in nature.Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.Maintaining asset records.Qualifications
Required Education:• Bachelors Degree and 2+ years of IT support experience; experience accepted in lieu of education.Required Clearance:• Must be a US Citizen, currently holding an active TS/SCI clearance with the ability to obtain a Polygraph.Required Experience:• Ability to learn customer support processes and techniques.• Ability to work well with all teammates and multi-task in a fast-paced environment.• Outstanding analytical and problem-solving skills, and excellent customer service.• Excellent interpersonal, written, and oral communication skills.Required Certifications:• Ability to obtain a DoD 8570 IAT Level II certification within 90 days of hire date.SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy:
SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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