University of Texas MD Anderson Cancer Center
Patient Services Coordinator - CTRC Research
University of Texas MD Anderson Cancer Center, Houston, Texas, United States, 77246
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public.
The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.
KEY FUNCTIONS
1. Patient Interaction: (50%)
• Greets, orients, and answers questions.
• Consistently provide updates to patients on unit status.
• Schedule patient visits, diagnostic tests, treatments, and procedures.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.
• Provide patients with pagers when the unit is full.
2. Communication with Patients and Multidisciplinary Team: (25%)
• Notify physician/research team when orders are needed.
• Manage schedule requests in a timely and efficient manner.
• Communicates pertinent information regarding appointments, scheduling, and necessary preparation and/or changes to patients, families, physician, research team members and other centers via in person, phone, mail, by online applications or secure messaging.
• Provide communication to research team when patients do not arrive for their appointments within 4 hours.
• Provide consistent updates to the ORS System, Lab Tracker and/or ARMADA.
3. Record Maintenance: (25%)
• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
• Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correct folders.
• Completed patient packs for the next day appointments. Pull all orders and provide patient labels as directed.
• Maintain scheduling work queue and EKG logs.
• Maintain Rounding logs and patient room/nurse assignment log.
• Keep early bird forms, chemotherapy books, available in the lobby for patients.
Other Duties Assigned
EducationRequired:
High school diploma or equivalent.
ExperienceRequired:
Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
Additional Information:
Requisition ID: 170195Employment Status: Full-TimeEmployee Status: RegularWork Week: DaysMinimum Salary: US Dollar (USD) 39,000Midpoint Salary: US Dollar (USD) 48,500Maximum Salary: US Dollar (USD) 58,000FLSA: non-exempt and eligible for overtime payFund Type: HardWork Location: OnsitePivotal Position: NoReferral Bonus Available?: NoRelocation Assistance Available?: NoScience Jobs: No
#LI-Onsite#J-18808-Ljbffr
The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.
KEY FUNCTIONS
1. Patient Interaction: (50%)
• Greets, orients, and answers questions.
• Consistently provide updates to patients on unit status.
• Schedule patient visits, diagnostic tests, treatments, and procedures.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.
• Provide patients with pagers when the unit is full.
2. Communication with Patients and Multidisciplinary Team: (25%)
• Notify physician/research team when orders are needed.
• Manage schedule requests in a timely and efficient manner.
• Communicates pertinent information regarding appointments, scheduling, and necessary preparation and/or changes to patients, families, physician, research team members and other centers via in person, phone, mail, by online applications or secure messaging.
• Provide communication to research team when patients do not arrive for their appointments within 4 hours.
• Provide consistent updates to the ORS System, Lab Tracker and/or ARMADA.
3. Record Maintenance: (25%)
• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
• Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correct folders.
• Completed patient packs for the next day appointments. Pull all orders and provide patient labels as directed.
• Maintain scheduling work queue and EKG logs.
• Maintain Rounding logs and patient room/nurse assignment log.
• Keep early bird forms, chemotherapy books, available in the lobby for patients.
Other Duties Assigned
EducationRequired:
High school diploma or equivalent.
ExperienceRequired:
Three years of relevant work experience. May substitute additional education for required experience on a one to one basis. Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
Additional Information:
Requisition ID: 170195Employment Status: Full-TimeEmployee Status: RegularWork Week: DaysMinimum Salary: US Dollar (USD) 39,000Midpoint Salary: US Dollar (USD) 48,500Maximum Salary: US Dollar (USD) 58,000FLSA: non-exempt and eligible for overtime payFund Type: HardWork Location: OnsitePivotal Position: NoReferral Bonus Available?: NoRelocation Assistance Available?: NoScience Jobs: No
#LI-Onsite#J-18808-Ljbffr